Multitech FaxFinder FF240 Specifications Page 84
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- TROUBLESHOOTING
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TROUBLESHOOTING
Troubleshooting
Additional troubleshooting information is available through the Multi-Tech Knowledge Base at
www.multitech.com/kb.go. If you need help troubleshooting, you can create an account and submit a support case
directly to our technical support team. Go to support.multitech.com.
What if I can't see my FaxFinder's web page?
Verify that the admin computer is on the same subnet as the FaxFinder and that it can be pinged.
1. Launch a Command Prompt. In Windows, this is usually found through Start > All Programs > Accessories.
2. Type ipconfig and press Enter to verify that the admin computer's IP address is in the same network as
the FaxFinder's IP address.
3. Type ping 192.168.2.1 (or server's current IP address) and press Enter.
■ If FaxFinder replies to the ping and you are still unable to view the FaxFinder web page,
contact Multi-Tech Support through the portal at https://support.multitech.com.
■ To check the IP address of the FaxFinder, plug a serial cable into the Console/Command port,
open communication software (like HyperTerminal) set to a serial speed of 115,200 bps and
type ifconfig.
What if I don't get an email when I click Send Test Email?
This pertains to the SMTP settings (System Configuration | SMTP) and may be caused by any of the following.
Name server address could not be resolved
FaxFinder could not contact your name server during transmission. Contact FaxFinder using secure shell and try to
ping the name server.
ssh user@ip
user: admin
password: admin
# ping yyy.yyy.y.y (where y is the name server address)
If the name server ping fails, determine why it failed:
■ The name server may be on a different subnet.
■ The default gateway may be set incorrectly.
If the name server ping succeeds, try to ping the mail server using its domain name.
# ping mail.ourcompany.com
■ If you can successfully ping the mail server by its IP address, but cannot ping it via its domain name,
then the name server is not functioning correctly.
■ If the mail server cannot be pinged by either its domain name or its IP address, the mail server may not
be running or contacted by FaxFinder. See Mail Server Not Running.
Mail Server Not Running
The mail server is not running or cannot be contacted from the FaxFinder unit. To verify that the mail server is
running, use your email software to send an email to yourself.
■ If you cannot send an email to yourself, the mail server is not running. Troubleshoot the mail server.
84 FaxFinder
®
Fax Server FF240-IP Administrator Guide
- FaxFinder 1
- Fax Server 1
- 2 FaxFinder 2
- Contents 3
- CONTENTS 4
- Product Overview 9
- Specifications 10
- FaxFinder Power Draw 11
- Fax File Types 11
- Requirements 11
- Fax Routing Overview 12
- Hardware and Installation 14
- Before Installing FaxFinder 15
- Mounting FaxFinder (Optional) 15
- HARDWARE AND INSTALLATION 16
- Cabling FaxFinder 18
- Basic FaxFinder Configuration 19
- Network Configuration Fields 20
- Updating the Admin Account 21
- Setting Time 21
- Configuring SMTP 22
- Sending a Loop Back Test Fax 22
- Configuring SIP and T.38 23
- BASIC FAXFINDER CONFIGURATION 24
- Adding a Printer (Optional) 25
- Using a Server Certificate 26
- Adding Individual Users 27
- User Fields 28
- Routing Inbound Faxes 30
- Configuring Inbound Options 31
- Inbound Routing Destinations 32
- Creating a Restore File 33
- Fax Management 34
- FAX MANAGEMENT 35
- Sending Now 37
- Canceling Outbound Faxes 37
- Resetting a Channel 37
- Checking the Mail Queue 37
- Viewing Logs 38
- Log Fields 39
- Rebooting FaxFinder 40
- Restoring Factory Defaults 40
- Restoring Configuration 40
- Importing Users 41
- User Only Records Example 42
- Creating a CSV File 44
- Importing a User CSV File 44
- Exporting a User List 45
- Deleting Users 45
- Editing Users 45
- Adding Active Directory Users 45
- Contacts 46
- Example Contact Records 47
- Contact Record Fields 47
- Exporting a Contact List 48
- Editing Contacts 48
- Recipients 49
- Importing Recipient Lists 50
- Importing a Recipient List 51
- Exporting a Recipient List 51
- Deleting Recipients 52
- Advanced Configuration 53
- Setting Fax Storage Options 54
- Purging Outbound Faxes 54
- Configuring Fax Log Purging 54
- Purging Fax Logs Immediately 55
- Updating Software 56
- Setting the Debug Level 57
- Allowing Simultaneous Faxing 58
- Archiving Outbound Faxes 58
- Removing Approvers 59
- ADVANCED CONFIGURATION 60
- Configuring SNMP 61
- Configuring SNMP Version 3 62
- SNMP Settings 62
- Setting SNMP Traps 63
- Dialing Rules 65
- Blacklist Numbers 66
- DIALING RULES 67
- Examples 68
- Creating New Dialing Rules 70
- Adding a Rule 70
- Applying New Dialing Rules 70
- Editing Dialing Rules 70
- Enabling Active Directory 72
- Cover Pages 74
- Creating Cover Pages 75
- Cover Page Troubleshooting 76
- COVER PAGES 77
- FaxFinder Client for Windows 78
- FaxFinder Client for Mac 80
- Troubleshooting 84
- 86 FaxFinder 86
- T.37 Advanced Usage 87
- Multiple Options Example 88
- Regulatory Information 89
- Canadian Limitations 90
- Fax Branding Statement 90
- REGULATORY INFORMATION 91
- REACH Statement 92
- Chinese) 94
- FaxFinder Server Settings 95
- Registering Schema Snap-in 97
- Creating Custom Attributes 97
- Creating a Custom Class 99
- 6. Click Finish 101
- User Attributes Management 103
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