Multitech FaxFinder FF240 Specifications Page 57
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- TROUBLESHOOTING
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ADVANCED CONFIGURATION
Upgrading Your License
Follow the upgrade procedures provided in the License Upgrade Kit.
Warning: Do not power off the FaxFinder during the upgrade process.
Setting the Debug Level
When standard troubleshooting does not resolve an issue, collect debugging information for Multi-Tech Technical
Support for more in-depth analysis.
1. Click System Configuration > Debug.
2. Select the logging level that Multi-Tech requests from the drop down list. Options are:
■ Emergency
■ Alert
■ Critical
■ Error (default)
■ Warning
■ Notice
■ Info
■ Debug
Note: Logging levels are listed in order of least information to most information. Info usually provides
enough information for troubleshooting. Because of log size, only use Debug if requested by Multi-Tech
Support.
3. Click Save.
Note: After troubleshooting, reset the level to Error. Continuously collecting detailed logs may affect
FaxFinder performance.
Downloading System Logs for Troubleshooting
To download the log file for Multi-Tech Support:
1. Click Download Logs and click Save when prompted.
2. Send the zipped file to Multi-Tech Support as directed by the support representative.
Packet Capture
Packet Capture can help troubleshoot FaxFinder. To capture and download packet data:
1. Click Start to begin the packet capture process.
2. When you are finished, click Stop.
3. Click the provided link to download the capture.
4. Send the download to Multi-Tech Support as directed by the support representative.
Configuring Outbound Fax, Archive and Purge Options
Use this page to set outbound fax and storage options
FaxFinder
®
Fax Server FF240-IP Administrator Guide 57
- FaxFinder 1
- Fax Server 1
- 2 FaxFinder 2
- Contents 3
- CONTENTS 4
- Product Overview 9
- Specifications 10
- FaxFinder Power Draw 11
- Fax File Types 11
- Requirements 11
- Fax Routing Overview 12
- Hardware and Installation 14
- Before Installing FaxFinder 15
- Mounting FaxFinder (Optional) 15
- HARDWARE AND INSTALLATION 16
- Cabling FaxFinder 18
- Basic FaxFinder Configuration 19
- Network Configuration Fields 20
- Updating the Admin Account 21
- Setting Time 21
- Configuring SMTP 22
- Sending a Loop Back Test Fax 22
- Configuring SIP and T.38 23
- BASIC FAXFINDER CONFIGURATION 24
- Adding a Printer (Optional) 25
- Using a Server Certificate 26
- Adding Individual Users 27
- User Fields 28
- Routing Inbound Faxes 30
- Configuring Inbound Options 31
- Inbound Routing Destinations 32
- Creating a Restore File 33
- Fax Management 34
- FAX MANAGEMENT 35
- Sending Now 37
- Canceling Outbound Faxes 37
- Resetting a Channel 37
- Checking the Mail Queue 37
- Viewing Logs 38
- Log Fields 39
- Rebooting FaxFinder 40
- Restoring Factory Defaults 40
- Restoring Configuration 40
- Importing Users 41
- User Only Records Example 42
- Creating a CSV File 44
- Importing a User CSV File 44
- Exporting a User List 45
- Deleting Users 45
- Editing Users 45
- Adding Active Directory Users 45
- Contacts 46
- Example Contact Records 47
- Contact Record Fields 47
- Exporting a Contact List 48
- Editing Contacts 48
- Recipients 49
- Importing Recipient Lists 50
- Importing a Recipient List 51
- Exporting a Recipient List 51
- Deleting Recipients 52
- Advanced Configuration 53
- Setting Fax Storage Options 54
- Purging Outbound Faxes 54
- Configuring Fax Log Purging 54
- Purging Fax Logs Immediately 55
- Updating Software 56
- Setting the Debug Level 57
- Allowing Simultaneous Faxing 58
- Archiving Outbound Faxes 58
- Removing Approvers 59
- ADVANCED CONFIGURATION 60
- Configuring SNMP 61
- Configuring SNMP Version 3 62
- SNMP Settings 62
- Setting SNMP Traps 63
- Dialing Rules 65
- Blacklist Numbers 66
- DIALING RULES 67
- Examples 68
- Creating New Dialing Rules 70
- Adding a Rule 70
- Applying New Dialing Rules 70
- Editing Dialing Rules 70
- Enabling Active Directory 72
- Cover Pages 74
- Creating Cover Pages 75
- Cover Page Troubleshooting 76
- COVER PAGES 77
- FaxFinder Client for Windows 78
- FaxFinder Client for Mac 80
- Troubleshooting 84
- 86 FaxFinder 86
- T.37 Advanced Usage 87
- Multiple Options Example 88
- Regulatory Information 89
- Canadian Limitations 90
- Fax Branding Statement 90
- REGULATORY INFORMATION 91
- REACH Statement 92
- Chinese) 94
- FaxFinder Server Settings 95
- Registering Schema Snap-in 97
- Creating Custom Attributes 97
- Creating a Custom Class 99
- 6. Click Finish 101
- User Attributes Management 103
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