Multitech MultiVOIP 800 MVP800 User's Guide download pdf (Page 83)

Chapter 6 - Warranty, Service and Tech Support

Addendum for International Products

Distributors should contact Amex, Inc., for information about the repairs for your Multi-Tech product.

Amex, Inc.

2724 Summer Street NE Minneapolis, MN 55413

U.S.A. Tel: +(763) 331-3251

Fax: +(763) 331-3180

Please direct your questions regarding technical matters, product configuration, verification that the

product is defective, etc., to our Technical Support department nearest you. When calling the U.S.,

please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our

Repair Accounting department at +(763) 785-3500 in the U.S.A., or a nearby Multi-Tech office which

is listed on the “Multi-Tech Corporate Offices” sheet in this International Distributor Resource Kit.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical

abuse, or uOut of Warranty Repair Costs

Refer to Multi-Tech System's web site at http://www.multitech.com for information about out of

warranty repair costs.ser-caused damages are billed on a time-plus-materials basis.

Service

If your tech support specialist decides that service is required, your MultiVOIP 400/800 may be sent

(freight prepaid) to our factory. Return shipping charges will be paid by Multi-Tech Systems.

Include the following with your MultiVOIP 400/800:

• a description of the problem

• return billing and return shipping addresses

• contact name and phone number

• check or purchase order number for payment if the MultiVOIP 400/800 is out of warranty

(Check with your technical support specialist for the standard repair charge for your

MultiVOIP 400/800)

• if possible, note the name of the technical support specialist with whom you spoke

If you need to inquire about the status of the returned product, be prepared to provide the serial

number of the product sent.

Send your MultiVOIP 400/800 to this address:

MULTI-TECH SYSTEMS, INC.

2205 WOODALE DRIVE

MOUNDS VIEW, MINNESOTA 55112

ATTN: SERVICE OR REPAIRS

You should also check with the supplier of your MultiVOIP 400/800 on the availability of local service

and/or loaner units in your part of the country.

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Multitech MultiVOIP 800 MVP800 User's Guide Page 83