Multitech FaxFinder FF240 User's Guide Page 94
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- Table of contents
- TROUBLESHOOTING
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Appendix A: Troubleshooting
Multi-Tech Systems, Inc. FF240-IP Admin User Guide 94
No email message after mail server setup (cont’d)
CAUSE E: The email server does not support SMTP.
RESPONSE E: Contact the FF240-IP unit using secure shell either at its IP address or name (if a
name server is present) and specify the SMTP Port Number (25 is the
common/standard port number, but this number is configurable in the FF240-IP
System Configuration | SMTP screen). Using Telnet (IP address: port) to get to the
SMTP server is the easiest method.
The email server should then return a “Welcome” message.
Type EHLO
The email server should then return a listing of supported protocols and other
information.
If the email server does not respond with a ‘Welcome’ message, or, if it does not
respond to EHLO, then, either the email server does not support SMTP or the port
number is wrong (that is, the port number used in the telnet command does not match
what was already specified in the System Configuration | SMTP screen).
If the email server does not support SMTP, it will not inter-operate with any FF240-IP
unit.
CAUSE F: A discrepancy exists between settings established in the FF240-IP System Configuration |
SMTP screen and the email server’s requirements for User ID and/or Password in
establishing authentication with the FF240-IP.
After you have set the FF240-IP Administrator’s email address, go to the System
Configuration | SMTP screen and click “Update.” In response to this, an email will be sent to
the FF240-IP Administrator.
Email servers have different requirements about User ID and Password with respect to
authentication to another server. In order to authenticate, some email servers will require a
User ID and Password and will reject authentication if a User ID and a Password have not
been provided. For other email servers, a User ID and Password are not required and not
allowed and these email servers will reject authentication if a User ID and Password are
included.
RESPONSE F: Consult with the administrator of your email server about its User ID/Password
requirements for authentication. Then configure the FF240-IP’s System Configuration |
SMTP screen fields accordingly. The specific fields are “SMTP Server User ID” and
“SMTP Password.” Leave these fields blank or fill in these fields according to the
requirements of your email server.
3. SMTP Error Code List
Many messages now contain the last response from the email server. These error codes may be looked
up to give more details of exactly what occurred. The Internet Engineering Task Force (IETF) maintains
information about SMTP error codes. You can look them up online at ietf.org in the RFC repository.
- FaxFinder IP 1
- CONTENTS 3
- Specifications 5
- Technical Specifications 6
- Chapter 2 – Getting Started 7
- Mechanical Mounting 10
- External Descriptions 11
- Installation Overview 12
- Chapter 3 – Web Management 18
- Interface 18
- Home Screen 19
- Status & Logs Section 20
- Fax Status 21
- Mail Queue 24
- Mail Log 25
- Inbound Fax Log 26
- Outbound Fax Log 27
- Call Log 28
- System Configuration Section 29
- Printer 32
- Certificates 36
- Save/Restore 38
- Software Update 39
- Fax Configuration Section 41
- Inbound Routing 44
- Outbound 48
- Outbound Approval 49
- Cover Pages 51
- Fax Log 55
- Users Section 56
- Contacts Section 60
- Personal Groups 62
- Global Groups 62
- Send a Fax Screen 63
- Send Fax 64
- Chapter 4 – Client Software 67
- Installation 67
- Push Installation Method 71
- System Tray Icon 72
- Add FF240-IP Manually 73
- Introduction 76
- Overview: 76
- Sending Faxes 77
- Send Fax by Printing 81
- Send Fax from Email (T.37) 82
- Send Fax from Web Interface 82
- Using the Client Software 83
- Devices Tab (Main Window) 87
- Toolbar Icons 90
- Appendix A – Troubleshooting 92
- 3. SMTP Error Code List 94
- Appendix B – Customization 95
- Example: 96
- HTTP Response Status Codes: 98
- Appendix B: Customization 109
- Fax Entry Element 112
- User Element 114
- Contact Element 115
- T.37 Advanced Usage 116
- RECEIPT-ATTACHMENT=pdf 117
- 47 CFR Part 15 Regulation 119
- Fax Branding Statement 119
- Canadian Limitations Notice 120
- Industry Canada 120
- Appendix F - Environmental 121
- Information 121
- REACH Statement 122
- 依照中国标准的有毒有害物质信息 123
- Agreement 124
- Appendix G: EULA 125
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