Multitech RF825-E-AP User's Guide download pdf (Page 87)

Chapter 6 – Troubleshooting

Multi-Tech Systems, Inc. RouteFinder RF825/RF825-AP User Guide (Document Number S000422B) 87

CDMA Troubleshooting

I have the N1 model and I can’t get it activated on my carrier's network.

• You will need to configure the MDN, MIN, and maybe more settings such as the primary and secondary

channels, and the Home SID and UID.

• The commands are: +WMDN (MDN), +WIMI (MIN), +WPCC (Primary channel), +WSCC (Secondary

channel), +WSID (SID and UID), and +WCMT=1 (to store changes)

• You may need more settings set, so you may need to use the WPST provisioning tool application.

(Note: N1 models are usually used for developmental purposes, so the customer will usually be working with

a carrier to get this activated on their network. It is always best for the customer to be working with the carrier

when they are activating a N1 model.)

I activated my modem but I can’t do anything with it. When I try to dial out, I get a NO CARRIER response.

• If you are receiving a NO CARRIER response, send ‘AT+CEER’ to check the reason for no carrier, then

check the number in the Reference Guide.

• Make sure the modem is registered and getting good signal: AT+CREG and AT+CSQ.

• Make sure the modem is activated and provisioned correctly.

EDGE Troubleshooting

I can’t make any outgoing calls and I have a solid LS light. I just receive a NO CARRIER response.

• Make sure the antenna is connected and SIM is inserted correctly.

• Check signal and registration: ‘AT+CSQ’ (10-31 is good), ‘AT+CREG?’ (0,1 is registered & 0,5 is

roaming).

• Check NO CARRIER reason with ‘AT+CEER’. Look up error code in Reference Guide.

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Multitech RF825-E-AP User's Guide Page 87