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- TROUBLESHOOTING
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Appendix C – Board Components, Hardware Upgrades & Add-ons, Software Add-ons, Overnight Replacement
Multi-Tech Systems, Inc. RouteFinderVPN RF760/660/600VPN User Guide (PN S000323D) 154
850 Mhz INTEL Celeron Processor: the microprocessor that provides processing power to the unit. The
processor can be upgraded in the field for additional processing power. On RF760VPN: 2GHZ Pentium 4
256MB PC133 Non-ECC DIMM: the memory component for the unit. The DIMM memory module can be upgraded
in the field for higher performance. Early RouteFinders had a 128MB PC100 Non-ECC DIMM.
On RF760VPN: 512MB DDR DIMM
VGA CRT connector: This connector allows attachment of a monitor for configuration and reporting purposes.
CN4 Floppy drive connector: The floppy drive connector (CN4) does not have a designator for pin 1.
Back Panel: the back panel contains the Fan,
POWER plug, Power Switch (| / o), RJ-11 (LINE),
DB-9 (
COM 1), DB-15 High density DSUB (VIDEO), USB (Revision 1.1 compliant), RJ-45 (DMZ),
RJ-45 (
WAN), and RJ-45 (LAN) connections.
KB1 MiniDIN SVT1: KB1 is a 6-pin female PS/2 keyboard interface connector.
BT1 Battery: BT1 is a lithium battery that provides backup power for time keeping.
Caution: Danger of explosion if battery is incorrectly replaced. The lithium battery on the RouteFinder board
provides backup power for the time-keeping capability. The battery has an estimated life expectancy of ten years.
When the battery starts to weaken, the date and time may be incorrect. If the battery fails, the board must be sent
back to Multi-Tech Systems for battery replacement.
JP1 CMOS control jumper: JP1 settings are Normal (default) or Clear CMOS.
For Normal short pins 1 and 2. For Clear CMOS short pins 2 and 3.
JP3: BIOS Lock / Unlock jumper: JP3 settings are IN: Unlocked and OUT: Locked (default).
Hardware Upgrades and Add-ons
This section provides the information needed to perform RouteFinder field upgrades.
Caution: Use industry-standard grounding supplies and procedures so that you do not damage the PC board or upgrade
components.
Top Cover Removal
As the first step for all upgrade procedures, use this procedure to remove the RouteFinder top cover.
1. Turn off RouteFinder power and remove the RouteFinder power cord.
2. Remove all of the RouteFinder back panel cable connections.
3. Remove the retaining screws that secure the top cover to the chassis. Save the screws for top cover
replacement.
4. Carefully slide the top cover forward and then off of the chassis, being careful not to catch the top cover on any
cables or to bump any of the board components. You may want to use a small flat blade screwdriver to gently
pry the top cover away from the chassis at the retaining screw hole near the middle of the back panel.
5. Perform the desired upgrade following the instructions in the following sections.
6. To replace the top cover, perform Steps 1-3 above in reverse order.
RF660VPN Processor Upgrade
The standard 566 Mhz INTEL Celeron processor can be upgraded in the field up to a 850 MHz Celeron
processor or up to an 850 MHz Pentium3 processor.
1. Remove the RouteFinder top cover using the procedure earlier in this chapter.
2. Unplug the fan power plug from the FAN1 connector on the board.
3. Gently press down on the top of the metal fan retaining strip and unlatch it from the plastic retaining tab. Fan1
is mounted directly on top of the beige plastic Processor housing. Carefully remove Fan1 and the metal fan
retaining strip and put them in a safe place for future replacement.
4. Unlatch the Processor housing by carefully moving the securing lever on the right side out away from the
housing and lifting upward; this moves the securing lever from the LOCK to the FREE position, as printed on
the beige plastic Processor housing.
5. Very carefully remove the existing processor from the processor socket.
6. Carefully insert the upgrade processor, following the processor manufacturer's instructions.
7. Perform steps 1 through 4 in reverse order.
8. Power up the RouteFinder and refer to Chapter 2 - Configuration.
- RF760/660/600VPN 1
- Internet Security Appliance 1
- User Guide 1
- Contents 3
- Features, and Overview 7
- Feature Highlights 8
- Ship Kit Contents 9
- License Keys 10
- Safety Warnings 11
- RouteFinder Front Panels 12
- RF600VPN 13
- RouteFinder Back Panels 14
- Specifications 15
- Power & Physical 16
- Description 16
- RF760VPN RF660VPN RF600VPN 16
- The Firewall 17
- Protection Mechanisms 18
- Typical Applications 20
- Chapter 2 – Installation 21
- Planning the Network 22
- Installation Overview 23
- RouteFinder VPN 24
- Sub-Menu 27
- Menus and Sub-Menus 27
- Chapter 3 – Configuration 28
- Second Configuration Step 29
- The Wizard Setup Screen 30
- Set Packet Filters 33
- Set VPN IPSec Protocol 34
- Configuring Site B 35
- Using DNAT and Aliasing 37
- Tunneling 38
- Important Settings 39
- Menu Bar 42
- Administration 43
- System Logging 44
- System Time 44
- SNMP Agent – Community Name 44
- Administration > SSH 45
- SNTP Client 46
- SNTP Server Address 46
- Click Save 49
- Intrusion Detection 51
- Network Intrusion Detection 51
- Administration > Tools 52
- Trace Route 53
- TCP Connect 53
- Prerequisite 55
- RADIUS Prerequisite 56
- SAM Prerequisite 57
- Administration > Restart 58
- Administration > Shutdown 58
- Networks & Services 59
- Add Services 61
- Notes About Protocols 62
- About the Screen 63
- Add Network Group 63
- Add Service Group 64
- Proxy > HTTP Proxy 66
- Add Custom URL List 69
- Proxy > SMTP Proxy 71
- SMTP SPAM Filtering 74
- Proxy > POP3 Proxy 77
- POP3 SPAM Protection 78
- POP3 SPAM Filtering 78
- Proxy > SOCKS Proxy 80
- Proxy > DNS Proxy 82
- Network Setup 83
- Network Setup > Interface 84
- Network Cards 85
- IP Aliases 85
- Network Setup > PPP 86
- Network Setup > PPPoE 87
- Dynamic DNS Settings 89
- Network Setup > Routes 90
- Masquerading 91
- Network Setup > SNAT 92
- Network Setup > DNAT 93
- DHCP Server 94
- Tracking 95
- System Update Server 96
- Virus Update Server 96
- Update Services 97
- System Update - Livelog 97
- Virus Update - Livelog 97
- Tracking > Backup 98
- CVS Settings 100
- Examples 100
- Packet Filters 101
- System Defined Rules 102
- Packet Filters > ICMP 103
- Packet Filters > Advanced 104
- Enable/Disable Logging 105
- VPN > IPSec 106
- Add an IKE Connection 107
- Add a Manual Connection 109
- VPN > x.509 Certificates 111
- VPN > IPSec Bridging 111
- VPN > PPTP 112
- PPTP Settings 113
- User Authentication 113
- Wizard Setup 114
- Packet Filter Rule 115
- Modem Settings 115
- Password Settings 115
- Save or Cancel 115
- Statistics & Logs 116
- Uptime 117
- Statistics and Logs 118
- Networks 118
- Network Connections 119
- Interfaces 120
- SMTP Proxy 121
- Self Monitor 123
- Packet Filter 125
- Port Scans 126
- HTTP Access 127
- Methods 130
- Authentication Setup 131
- Chapter 8 – Frequently Asked 133
- Questions (FAQs) 133
- Chapter 9 – Troubleshooting 139
- 1. Abstract 142
- II. Inbound Access Log 143
- III. Outbound Access Log 145
- VII. Admin Port Access Log 147
- VIII. Startup History Log 147
- IX. User Log 147
- X. Fragmented Dropped Log 147
- XI. ICMP Information 148
- What Is a Rescue Kernel? 149
- Before You Start 149
- ISO Image Directions 149
- External Server 150
- External FTP Server 151
- Software Add-ons, Overnight 153
- Replacement 153
- Top Cover Removal 154
- RF660VPN Processor Upgrade 154
- Software Add-ons 156
- CD-ROM Drive Adapter Pin Out 157
- Housekeeping 158
- Monitoring 158
- Updating 159
- Technical Support Contacts 161
- GNU GENERAL PUBLIC LICENSE 168
- ANY REMEDY HEREUNDER 172
- Support 173
- Limited Warranty 174
- Limitation of Liability 174
- Glossary 176
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