Multitech BL-Series Specifications Page 64
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The SIEMENS Helpdesk
Software Support
For customers who have a software support agreement SIEMENS provide support in three ways:
a. Regular Software Updates
b. Fault Fixes or Patches
c. SIESPACE/UTC Customer Support Desk
For full details about what support is provided, and the detailed procedures for obtaining the support, please
refer to your Software Support Agreement Contract.
The Customer Support Desk
The customer support desk (helpdesk) is available during normal working hours:
Monday - Friday 08:30 - 17:00
Friday 08:30 - 15:45
(Public Holidays and the Christmas period from Christmas Eve to New Years Day, or substituted days, are
excluded)
Please note that normal lunch time hours are 12:30 to 13:15 and during this time it may be difficult to contact
the helpdesk by telephone.
Telephone +44 (01202) 782440
Fax +44 (01202) 782545
E-Mail utc [email protected]
file:///A|/html/help_desk.htm [27/06/2001 20:46:16]
- On-Line Help 1
- Introduction 2
- System Objects 3
- Signs - Overview 4
- Sign Types 5
- Parking Zones - Overview 6
- Zones - Configuration 7
- To edit a zone 8
- To rename a zone 8
- To delete a zone 8
- Equipment 9
- Thresholds 9
- Defining a Zone 10
- Zones - Sign State Legends 11
- Remote Systems - Overview 13
- UTC system 14
- Overriding a Sign 15
- To disable sign settings 16
- To re-enable a disabled sign 16
- Group Permissions 18
- Permissions 19
- Security - Permissions 20
- Sign - Information Window 22
- Sign Status Information 23
- Sign Common Functions 24
- Sign - Context Menu 25
- Viewing Sign Faults 26
- Sign Configuration 27
- Add Sign 28
- VMS Sign Details 30
- Multi Line Signs 31
- Rotating Prism Sign Details 32
- OTU Equipment Specification 34
- RDT Radio Modem Setup 35
- OTU Outstation modems 36
- NMCS2 Protocol 37
- Radio Modem Setup 38
- Remote Sign Details 39
- Sign Communication Details 40
- Remote Signs 41
- See Sign Legends 42
- Sign - Legends 43
- To edit the legend text 46
- To add a field to the legend 47
- To reposition a field 47
- To edit a field 47
- To remove a field 47
- How to Define New Legends 48
- Security - Overview 49
- Security - Change Password 50
- Logging On & Off 51
- Logging Off 52
- Related Topics 52
- Automatic Logout 53
- Security - Users 54
- Security - Groups 56
- To copy a group 57
- To rename a group 57
- To delete a group 57
- Status Panel 58
- Faults Reported by SIESPACE 60
- Car Park Faults 61
- SIESPACE Reported Faults 62
- Software Support 64
- Main Tool Bar 65
- Equipment Definition Toolbar 65
- Main Menu 65
- The File Menu 66
- The Map Menu 66
- The Tools Menu 66
- The Security Menu 66
- The Help Menu 66
- Map Views 67
- To copy a view 68
- To rename a view 68
- To delete a view 68
- Defining a Map View 69
- View Devices 69
- View Options 70
- Operating Modes 71
- Add Car Park 73
- Car Park Configuration 76
- Back to Zones 79
- Add Count Site 80
- Scheduler 82
- Schedule Details Form 83
- Sheduler 84
- Report Format 86
- Changing the Map View 88
- Pan View 89
- Car Parks - Overview 90
- User Interface 91
- Map Window Overview 93
- Car Park - Icon 94
- Count Sites - Overview 96
- Overriding a Car Park 97
- Overriding a Car Park State 98
- Overriding Car Park Occupancy 99
- Configuration 100
- Count Site - Icon 103
- Operational Procedures 105
- Adjusting Car Park Occupancy 106
- Backup Schedule 107
- Getting Started 107
- Backup Procedure 108
- 1. PREFECT Database 109
- 2. SIESPACE Database 109
- Adding Files to the CD 109
- Setting the CD ROM Format 110
- Setting the CD ROM’s Label 111
- Writing the CD 113
- Checking the CD 116
- Finishing Up 117
- Maintenance Procedures 118
- Instructions 119
- Sign Testing 122
- Specifications 123
- Additional Help and Support 124
- How Remote Diagnostics Work 125
- System Overview 126
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