Multitech MT2834ZPW Owner's Manual

Model MT2834ZPWOwner’s Manual

MT2834ZPW Owner’s Manual10Typographic ConventionsThis manual uses the following typographic conventions:You type this Text entered by you is shown in

Chapter 2 - Installing Your Modem

MT2834ZPW Owner’s Manual12IntroductionThis chapter describes step-by-step how to install the MT2834ZPW intoyour computer and the MT2834ZPW drivers int

Chapter 2 - Installing Your Modem13Safety Warnings• Never install telephone wiring during a lightning storm.• Never install telephone jacks in wet loc

MT2834ZPW Owner’s Manual14Step 1: Install the MT2834ZPW into theComputerWarning: For qualified service personnel only.Installation of the MT2834ZPW re

Chapter 2 - Installing Your Modem15Step 2: Connect the Phone LineThe MT2834ZPW communicates over public switched telephonenetwork lines, also known as

MT2834ZPW Owner’s Manual16Step 3: Connect a Microphone and SpeakerIf you wish, you can use a microphone and speaker with theMT2834ZPW. The microphone

Chapter 2 - Installing Your Modem17Step 4: Install the Windows 95 Drivers1. Plug in and turn on your computer. As your computer boots, itautomatically

MT2834ZPW Owner’s Manual18

Chapter 3 - Testing Your Installation

Owner's Manual82056900 Revision A — 11/7/96Model MT2834ZPWCopyright © 1996 by Multi-Tech Systems, Inc.This publication may not be reproduced, in

MT2834ZPW Owner’s Manual20IntroductionAll Multi-Tech modems are thoroughly tested before they leave thefactory. Nonetheless, for your own peace of min

Chapter 3 - Testing Your Installation216. Exit the System Properties sheet.7. In Control Panel, double-click on the Modems icon.8. When the Modems Pro

MT2834ZPW Owner’s Manual22Step 2: Call the Multi-Tech BBSTest the modem’s data functions by using HyperTerminal to call theMulti-Tech Bulletin Board S

Chapter 3 - Testing Your Installation2311. Press ENTER until the Main Menu appears (answer N to anyNewsletter or Bulletins questions for now). From th

MT2834ZPW Owner’s Manual24How to Remove Your Old Modem fromWindows 95If your MT2834ZPW replaces another modem, the old modeminstallation remains in Wi

Chapter 3 - Testing Your Installation25Step 3: Send a FaxTest your modem’s fax capabilities by sending a fax to Multi-Tech or toa fax machine in your

MT2834ZPW Owner’s Manual26Other Ways to Access Microsoft Fax• In a Windows 3.1 or Windows 95 application, select File, Print, andselect Microsoft Fax

Chapter 3 - Testing Your Installation27Step 4: Test the Voice FunctionThere are several tests you can perform to verify the MT2834ZPW’svoice circuits.

MT2834ZPW Owner’s Manual28Speakerphone Test1. Connect a microphone and speaker to the MT2834ZPW.2. Select Start, Programs, Accessories, HyperTerminal.

Chapter 4 - Configuring YourCommunications Software

ContentsChapter 1 - Intorduction and DescriptionCongratulations ...

MT2834ZPW Owner’s Manual30IntroductionCommunications software must be customized, or configured, to make itwork with your computer’s serial port and m

Chapter 4 - Configuring Your Communications Software314. If your legacy software doesn’t have the correct modeminitialization string, you must change

MT2834ZPW Owner’s Manual32

Chapter 5 - Controlling Your Modem

MT2834ZPW Owner’s Manual34AT CommandsThis section summarizes your modem’s AT commands. For detailedinformation on the commands, download ZPWHELP.EXE f

Chapter 5 - Controlling Your Modem35Command: CnCarrier ControlValues:n = 1Default: 1Description: C0 Transmit carrier always off. (Not supported.)C1 No

MT2834ZPW Owner’s Manual36Command: DSnDial Stored Telephone NumberValues:n = 0–3Default: noneDescription: Dial a number previously stored in directory

Chapter 5 - Controlling Your Modem37Command: LnMonitor Speaker VolumeValues:n = 0, 1, 2, or 3Default: 2Description: L0 Select low volume.L1 Select low

MT2834ZPW Owner’s Manual38Command: Sr=nSet Register ValueValues:r = S-register number; n variesDefault: NoneDescription: Set value of register Sr to v

Chapter 5 - Controlling Your Modem39Command: ZnModem ResetValues:n = 0 or 1Default: NoneDescription: Z0 Reset modem to profile saved by the last &

Chapter 4 - Configuring YourCommunications SoftwareIntroduction ...

MT2834ZPW Owner’s Manual40Command: &GnV.22bis Guard Tone ControlValues:n = 0, 1, or 2Default: 0Description: &G0 Disable guard tone.&G1 Ena

Chapter 5 - Controlling Your Modem41Command: &TnSelf-Test CommandsValues:n = 0, 1, 3 or 6Default: NoneDescription: &T0 Abort. Stop any test in

MT2834ZPW Owner’s Manual42Command: \JnData Buffer ControlValues:n = 0Default: 0Description: \J0 Enable data buffer—serial port speed is independent of

Chapter 5 - Controlling Your Modem43Command: \TnInactivity TimerValues:n = 0Default: 0Description: \T0 Inactivity timer disabled.\T1 Not supported—res

MT2834ZPW Owner’s Manual44Command: +ES=6 Enable Synchronous Buffered ModeValues: n/aDescription: Allows an H.324 video application direct access to th

Chapter 5 - Controlling Your Modem45S-RegistersS-registers generally affect how the AT commands perform. You canread or alter the contents of an S-reg

MT2834ZPW Owner’s Manual46S28decimal 0, 1–255 1 0 disables, 1–255 enables V.34 mod-ulation.S35decimal 0–1 0 0 disables, 1 enables the V.25 datacallin

Chapter 5 - Controlling Your Modem47Result CodesIn command mode the MT2834ZPW sends result codes to yourcomputer to provide you with on-going informat

MT2834ZPW Owner’s Manual48

Chapter 6 - Solving Problems

Chapter 1 - Intorduction and Description

MT2834ZPW Owner’s Manual50IntroductionThis chapter covers some common problems you may run into with yourmodem and how to solve them. Your MultiModemZ

Chapter 6 - Solving Problems51Common ProblemsYou may encounter the following problems:• The modem does not respond to commands.• The modem dials but i

MT2834ZPW Owner’s Manual52• If you are using legacy software, its COM port setting may notmatch the COM port Windows 95 assigned to the modem.Compare

Chapter 6 - Solving Problems53The Modem Dials But Cannot Make aConnectionThere can be several reasons the MultiModemZPW fails to make aconnection. Pos

MT2834ZPW Owner’s Manual54If you must dial 9 to get an outside line, the easiest way to dial itautomatically using legacy software is to include it in

Chapter 6 - Solving Problems55The Modem Disconnects While Online• If you have call waiting on the same phone line as your modem, itmay interrupt your

MT2834ZPW Owner’s Manual56The Modem Cannot Connect WhenAnswering• Auto-answer may be disabled. Turn on auto-answer in your datacommunications program

Chapter 6 - Solving Problems57There Are Garbage Characters on theMonitor• Your computer and the remote computer may be set to differentword lengths, s

MT2834ZPW Owner’s Manual58

Chapter 7 - Warranty, Service andTech Support

MT2834ZPW Owner’s Manual6CongratulationsCongratulations on your purchase of one of the finest internal data/fax/voice modems available today: the Mult

MT2834ZPW Owner’s Manual60IntroductionThis chapter begins with the terms of your modem’s warranty. Readcarefully the next section, “Tech Support,” if

Chapter 7 - Warranty, Service and Tech Support61Technical SupportMulti-Tech has an excellent staff of technical support personnelavailable to help you

MT2834ZPW Owner’s Manual62ServiceIf your technical support specialist decides that service is required andyou are outside the USA, your local distribu

Chapter 7 - Warranty, Service and Tech Support63The Multi-Tech BBSMulti-Tech maintains a bulletin board system (BBS) for its customers.Information ava

MT2834ZPW Owner’s Manual645. Select a file transfer protocol by typing the indicated letter, such asZ for Zmodem (the recommended protocol).6. If you

Chapter 7 - Warranty, Service and Tech Support65Reading a MessageWhen you log on, the BBS will tell you if you have a personal message(mail). At the p

MT2834ZPW Owner’s Manual66About CompuServeIn addition to the BBS, Multi-Tech provides support throughCompuServe’s Modem Vendor Forum (GO MODEMVEN) und

Chapter 7 - Warranty, Service and Tech Support67About the Multi-Tech Fax-Back ServiceMulti-Tech's fax-back system provides 24-hour access to sale

MT2834ZPW Owner’s Manual68

Appendices

Chapter 1 - Introduction and Description7• ITU V.42 LAP-M and MNP Class 3 and 4 error correction.• ITU V.42bis (4-to-1) and MNP 5 (2-to-1) data compre

MT2834ZPW Owner’s Manual70Appendix A: Regulatory ComplianceFCC Regulations for Telephone Line Interconnection1. This equipment complies with Part 68 o

Appendix A - Regulatory Information716. If trouble is experienced with this equipment (the model of which isindicated below) please contact Multi-Tech

MT2834ZPW Owner’s Manual72FCC: This equipment has been tested and found to comply with thelimits for a Class B digital device, pursuant to Part 15 of

Appendix A - Regulatory Information73Canadian Limitations NoticeNotice: The Industry Canada label identifies certificated equipment.This certification

MT2834ZPW Owner’s Manual74Le présent appareil numérique n’émet pas de bruits radioélectriquesdépassant les limites applicables aux appareils numérique

Appendix A - Regulatory Information75Compliance with BABT RequirementsApproved for connection to telecommunications system specified in theinstruction

MT2834ZPW Owner’s Manual76Figure A-1. Creepage and Clearance Distances.Except at the edge connector which plugs into the host's expansion slot,cl

Appendix A - Regulatory Information77This apparatus has been approved for the use of the following facilities:• Auto-calling• Loop disconnect and MF d

MT2834ZPW Owner’s Manual78d. REN (Ringer Equivalence Number):The REN value of a unit is calculated from 3/n where n is the totalnumber of units which

Appendix A - Regulatory Information79Compliance with BS6789: Section 3.1 and Part 2a. The modem is not capable of allowing Auto Call using '999&a

MT2834ZPW Owner’s Manual8What is in Your Modem Package?Your MultiModemZPW package should contain the following items:• One MultiModemZPW internal fax

MT2834ZPW Owner’s Manual80Appendix B: Technical SpecificationsTrade NameMultiModemZPWModel NumberMT2834ZPWData Rates33,600, 31,200, 28,800, 26,400, 24

Appendix B - Technical Specifications81Flow ControlSoftware (XON/XOFF), hardware (RTS/CTS)Intelligent FeaturesFully AT command compatible; autodial; r

MT2834ZPW Owner’s Manual82Fax Carrier Frequencies 1650 Hz mark, 1850 Hz space for Transmit Originate;V.21 CH2 (half duplex):1650 Hz mark, 1850 Hz spac

Appendix C - ASCII Conversion Chart83Appendix C: ASCII Conversion ChartCTRL CODE HEX DEC CODE HEX DEC CODE HEX DEC CODE HEX DEC@ NUL 00 0 SP 20 32 @ 4

MT2834ZPW Owner’s Manual84

Index

MT2834ZPW Owner’s Manual86AAnswer command ... 34Answering machinecapabilities ...

Index87\X ... 43A ...

MT2834ZPW Owner’s Manual88CCall waiting ...31, 55Calling the Multi-Tech BBS ...

Index89Data mode ... 37Data rates ...

Chapter 1 - Introduction and Description9Section III: Using Your ModemChapter 4: Configuring Your Communications SoftwareThis chapter helps you get th

MT2834ZPW Owner’s Manual90GGuard tone ... 40HH.324 ...

Index91MNP 5 data compression ... 7, 43, 56MNP error correction ...

MT2834ZPW Owner’s Manual92Result Codes Enable/Disable command ... 37Retrain ...

Index93Speakerphone ..... 7, 27, 28Specifications ....

MT2834ZPW Owner’s Manual94V.34 modulation .................. 46V.42 eror correction ....