Multitech MR9600-100 User's Guide

MultiCommManagerUser Guide

MultiCommManager User Guide2IntroductionMultiCommManager, model MMMSNMP, is a major update of Multi-Tech’s MultiModemManagerrack and modem management

1 Introduction3a configuration file stored in flash memory in the MR4800E rack controller or on the harddisk of an independent management PC. Becaus

MultiCommManager User Guide4• Dialog box titles, menu titles, commands, and options are also shown in bold. Example: Helpmenu.• Menu paths are abbre

52 Installation

MultiCommManager User Guide6IntroductionThis chapter describes how to install MultiCommManager on a management workstation. Theworkstation should have

73 Getting Started

MultiCommManager User Guide8IntroductionThis chapter is a brief guide to setting up MultiCommManager for use with your racks andmodems. For more deta

3 Getting Started9The Fault and Status Events window, the Call Traffic window, and the Call Back Queue window giverun-time analyses of system functi

MultiCommManager User Guide10The Logical ViewThe logical view maps the logical organization of your modems. The same modems are displayedas in the phy

3 Getting Started11defined by the administrator. To define an IP site, select a world icon, click the Add button, and enterthe requested information

MultiCommManager User GuideP/N 82011208, Revision ICopyright © 1997 by Multi-Tech Systems, Inc.All rights reserved. This publication may not be reprod

MultiCommManager User Guide12Displaying Modems at Remote IP SitesWith MultiCommManager, you can display information about modems at remote sites, even

3 Getting Started13Procedures for Setting Up Remote IP SitesHow to Set Up an Agent IP Site 1. Run MultiCommManager and select Setup|SNMP|Mode|Agen

MultiCommManager User Guide14The Statistical AnalyzerThe Statistical Analyzer is a utility that analyzes and displays as graphs or reports events coll

3 Getting Started15The Analysis PeriodYour first step in analyzing data is to pick an analysis period. The analysis period is the time spanfor which

MultiCommManager User Guide16How to FTP Log Files to the Management WorkstationNote: This procedure is not required for a local site. 1. From the ma

3 Getting Started17How to Generate a Report of an Analysis 1. Click the Report menu. 2. Click the type of report you want. 3. The results of t

MultiCommManager User Guide18The Configuration ManagerThe Configuration Manager module eases the task of building custom configuration files formodems

3 Getting Started19Configuration File BasicsA configuration file is an ASCII text file with a .CFG extension that contains one or more modemcommand

MultiCommManager User Guide20order of the commands is important, add them in the order in which you want them to beprocessed. 6. To change the param

3 Getting Started21The Security Database EditorThe Security Database Editor module can help you create and maintain a callback security databasefor

iiiSoftware User License AgreementMultiCommManager software is licensed by Multi-Tech Systems, Inc. to the original end-user pur-chaser of the product

MultiCommManager User Guide22To run the Security Database Editor from Windows, double-click the Security Database icon in theMultiCommManager program

3 Getting Started23 3. Click File|Save As, type a name for the database file, and click OK. 4. In the Enter New Password dialog box, type a pass

MultiCommManager User Guide24

254 Organizing and ConfiguringYour Modems

MultiCommManager User Guide26Organizing Your ModemsThe primary purpose of the Explorer is to organize your modems so that they are easier to manage.Th

4 Organizing and Configuring Your Modems27Organization ProceduresHow to Create a Rack or Modem GroupNote: Rack groups are predefined at a Complete Co

MultiCommManager User Guide28Configuring Your ModemsThe MultiCommManager system is configurable and can be adapted to many different computingenvironm

4 Organizing and Configuring Your Modems29Configuration PlanningWhen configuring a MultiCommManager system, you may find it useful to ask yourself th

MultiCommManager User Guide30Asynchronous (default)Dial-up (default)InboundConfiguration Options settings for modem group UNIX:On Disconnect (to make

4 Organizing and Configuring Your Modems31• “How to Move a Modem between Modem Groups” on page 27.• “How to Set Modem Group Configuration Settings”

ivThis package contains 3.5-inch disks. Neither this software nor the accompanying documentation maybe modified or translated without the written perm

MultiCommManager User Guide32clicking the Configuration Manager button on the right side of the Manager toolbar.) Create onlyone configuration file fo

4 Organizing and Configuring Your Modems33See also: “How to Select Modems” on page 32.How to Set Modem Group Configuration Options 1. In the Explor

MultiModemManager User Guide345 Security

5 Security35IntroductionNote: This chapter does not apply to CommPlete Communications Server sites (HD8 modems),which use RADIUS and TACACS+ for sec

MultiCommManager User Guide36Callback Types• Pass-through: Uses only user ID and password verification.• Fixed callback: Uses a fixed, predefined ca

5 Security37Security PlanningYour answers to the following questions will help you set up your security configuration.Do You Need MultiCommManager S

MultiCommManager User Guide38Do You Need Pass-Through, Fixed Callback or VariableCallback Security?Pass-through, fixed callback, and variable callback

5 Security39Do You Have Multiple Host Types that Users Need to Access?Having multiple host types is handled in MultiCommManager security by placing

MultiCommManager User Guide40fixed callback.How often usermust changepasswordVery often to notat all.Allow only MTU;password shouldchange very often.A

5 Security41host types, two support technicians that help users with system problems, and normal users. Theseusers are set up as follows:Senior Admi

vContents1 IntroductionIntroduction ...

MultiCommManager User Guide42What Days and Times Are Users Allowed Access to theSystem?You can restrict the times during the week that a user can acce

5 Security43Example 2Callback for normal users only, callback and pass-through for administrative users—one hosttype.Modems Security Type Connected

MultiCommManager User Guide44Example 4Pass-through and callback users—one host type.Modems Security Type Connected to Modem Group1A–2F Both security T

5 Security45Security ProceduresSetting up MultiCommManager security requires some planning before making changes. Thefollowing sections will help yo

MultiCommManager User Guide46How to Set Up Your User Database 1. Select Tools|Security Database Editor to run the Security Database Editor. In the S

5 Security47How to Set Up Your Own Security User InterfaceMultiCommManager Security allows you to customize the messages that are displayed to users

MultiCommManager User Guide48

496 Monitoring and ControllingYour System

MultiCommManager User Guide50Monitoring Your SystemThe following sections describe how to monitor your system using the different views available inMu

6 Monitoring and Controlling Your System51Call Traffic WindowTo display the Call Traffic window for an IP site, select an IP site in the Explorer an

vi4 Organizing and Configuring Your ModemsOrganizing Your Modems...

MultiCommManager User Guide52Call Back Queue WindowTo display the Call Back Queue window, click View|Callback Queue or double-click the Callback Queue

6 Monitoring and Controlling Your System53Rack Display WindowTo open the rack display window, click a rack icon in the Explorer and then click Displ

MultiCommManager User Guide54Modem Status WindowYou can display a modem status window by any of three methods:• Click on a modem icon in the Explorer

6 Monitoring and Controlling Your System55Controlling Your SystemMultiCommManager allows you to perform many actions on your system’s modems. To per

MultiCommManager User Guide56Hanging Up ModemsYou might want to hang up a modem for several reasons: to kick an overtime user off your system(this can

6 Monitoring and Controlling Your System57How To Test ModemsYou can test MultiModemManager legacy link modems by first selecting the modem and thens

MultiCommManager User Guide58

597 Solving Problems

MultiCommManager User Guide60IntroductionThis chapter provides information that can be used to identify and fix problems with theMultiCommManager syst

7 Solving Problems61 5. If you have more than 4 racks, then you must have a MultiModemManager link hub.SNMP ProblemsI can’t see my remote MultiCom

viiActing in Response to Faults... 56Modem Control

MultiCommManager User Guide62Fault and Status MessagesThe following messages can be displayed in the Fault-Status window, in fault reports, or in the

7 Solving Problems63Recovery: Verify that the user ID is in the data base (case sensitive).Callback attempt failedMeaning: This fault is usually ass

MultiCommManager User Guide64Recovery: The controller can be rebooted from the Manager. The modem card screw shouldbe tightened to prevent the modem c

7 Solving Problems65Overtime CallMeaning: A connection exceeded or continues to exceed the defined threshold for themaximum number of minutes to be

MultiCommManager User Guide66Timeout at Password promptMeaning: The modem failed to receive a password response within the timeout period (30seconds).

678 Warranty, Service, andTechnical Support

MultiCommManager User Guide68Limited WarrantyMulti-Tech Systems, Inc. (“MTS”) warrants that this product will be free from defects in materialor workm

8 Warranty, Service, and Technical Support69The Multi-Tech BBSMulti-Tech maintains a bulletin board system (BBS) for its customers. Information avai

MultiCommManager User Guide70 6. If you select Zmodem, the transfer will begin automatically. If you select another protocol,you may have to initiat

8 Warranty, Service, and Technical Support71then type S to save the message and exit. To abort the message at any point, leave any of the fieldsblan

viii

MultiCommManager User Guide72About the Multi-Tech Fax-Back ServiceMulti-Tech’s fax-back service provides 24-hour access to sales, marketing, and techn

73Index

MultiCommManager User Guide74Aaccess times, user, 43adding an IP site, 13Agent mode, 12agent site, creating, 13analyzing data, 14Arcnet, 62AT commands

Index75fixed callback security, 36, 37, 39Hhanging up a modem, 58, 59history, connection, 53host device, 29host types, multiple, 40Iinbound modems, 44

MultiCommManager User Guide76Rrack controllers, 36rack display window, 32, 55rack groups, definition of, 26remote site, defined, 3resetting a modem, 5

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P/N 82011208

11 Introduction