Multitech MT5600ZDX User's Guide

TMTMModel MT5600ZDXData/Fax ModemModel MT5600ZDXVVoice/Data/Fax ModemUser Guide

2 Installation6IntroductionThis chapter shows you step-by-step how to set up your Multi-Tech modem, test it,and make your first calls.What You Will

2 Installation7Connecting the Modem to Your SystemConnections for the MT5600ZDXTurn off your computer. Placing the modem in a convenient location, c

2 Installation83. (Optional) Connect the Modem to the PhoneFor voice-only calls, plug a phone into the modem’s PHONE jack.4. Connect the Modem to th

2 Installation9Connections for the MT5600ZDXVPWR RS232 PHONE LINEFigure 2–2. MT5600ZDXV Connections1. Follow All of the Connection Directions for

2 Installation10Removing an Old Modem DriverWhen your new modem replaces another modem, the old modem driver remainsin Windows, and the old modem dr

2 Installation11Installing Your Data Communications SoftwareData communications software is designed to send and receive messages. Multi-Tech includ

2 Installation12Dial-Up NetworkingWhether you use the Internet for e-mail or browsing the Web, to connect to it throughyour modem, you must first se

2 Installation13Installing Dial-Up Networking in Windows 2000Dial-Up Networking installs automatically in Windows 2000. The followinginstructions de

2 Installation1412. When the Completing the Internet Connection Wizard appears, click Finish.For further information on Dial-Up Networking, see Wind

2 Installation15Sending a FaxWith your data communications software, you can use your modem to send andreceive faxes directly from your computer. T

User GuideModel MT5600ZDX / MT5600ZDXVPN S0000134 Revision CThis publication may not be reproduced, in whole or in part, without prior expressed writt

2 Installation16ReferencesThe World Wide Web is an excellent source of information about modems in generaland modem installation, configuration, and

Chapter 3: Advanced Options3 Advanced Options17

3 Advanced Options18IntroductionLike any modem, your Multi-Tech modem operates only under the control of acommunications program, such as the commun

3 Advanced Options195. Select the port the modem is connected to (normally COM1 or COM2).6. Select your serial port speed. This can be labeled “maxi

4 AT Commands, S-Registers, and Result Codes20Chapter 4: AT Commands, S-Registers,and Result Codes

4 AT Commands, S-Registers, and Result Codes21Using AT Commands to Configure Your ModemAT commands are used to control the operation of your modem.

4 AT Commands, S-Registers, and Result Codes22AT Commands ReferenceCommand: AT Attention CodeValues: n/aDescription: The attention code precedes all

4 AT Commands, S-Registers, and Result Codes23@ Wait for quiet answer. Causes the modem to wait for aringback, then 5 seconds of silence, before pro

4 AT Commands, S-Registers, and Result Codes24Command: Mn Monitor Speaker ModeValues: n = 0, 1, 2, or 3Default: 1Description: M0 Speaker is always o

4 AT Commands, S-Registers, and Result Codes25Command: Sr=nSet Register ValueValues: r = S-register number; n variesDefault: NoneDescription: Sets v

ContentsChapter 1: Introduction... 2Product Descrip

4 AT Commands, S-Registers, and Result Codes26X3 Sends X1 messages with BUSY; does not look for dial tone.X4 Sends all messages, including NO DIALTO

4 AT Commands, S-Registers, and Result Codes27&D1 When DTR drops while in online data mode, the modementers command mode, issues an OK, and rema

4 AT Commands, S-Registers, and Result Codes28Command: &J Telephone Jack ControlDescription: This command is supported for compatibiltiy only an

4 AT Commands, S-Registers, and Result Codes29&Q5 Selects asynchronous operation with data buffering and errorcorrection. Same as N3.&Q6 Sel

4 AT Commands, S-Registers, and Result Codes30Command: &V Display Current ConfigurationValues: 0Default: NoneDescription: Displays the current (

4 AT Commands, S-Registers, and Result Codes31Command: &YnSelect Profile for Hard ResetValues: n = 0 or 1Default: NoneDescription: &Y0 Selec

4 AT Commands, S-Registers, and Result Codes32Command: %Q Line Signal QualityValues: NoneDefault: NoneDescription: %Q Reports line signal quality (D

4 AT Commands, S-Registers, and Result Codes33Data mode. The modem receives the break from the remotemodem during a non-error-corrected connection:\

4 AT Commands, S-Registers, and Result Codes34Command: +MS= Modulation SelectionValues: See description.Default: See description.Description: This e

4 AT Commands, S-Registers, and Result Codes35<mod> 0 1 2 3 910111225636469ModulationV.21V.22V.22bisV.23V.32V.32bisV.34V.90K56flexBell 103Bell

ivInternational Modem Restrictions ... 59EMC, Safety, and R&TTE Directi

4 AT Commands, S-Registers, and Result Codes36-K1 Enables V.42 LAPM to MNP10 conversion.-K2 Enables V.42 LAPM to MNP10 conversion; inhibits MNP Ex-t

4 AT Commands, S-Registers, and Result Codes37Command: *B View Numbers in BlacklistValues: n/aDescription: If blacklisting is in effect, %B displays

4 AT Commands, S-Registers, and Result Codes38Command: :EnMNP10 Compromise Equalizer EnableValues: n = 0 or 1Default: n/aDescription: This command i

4 AT Commands, S-Registers, and Result Codes39S-RegistersCertain modem values, or parameters, are stored in memory locations called S-registers. Use

4 AT Commands, S-Registers, and Result Codes40S18 seconds 0–255 0 Sets the number of seconds that the modemconducts an &T test before it returns

4 AT Commands, S-Registers, and Result Codes41S36 decimal 0–7 7 LAPM Failure Control. Specifies the fall-back action to take in the event of an LAPM

4 AT Commands, S-Registers, and Result Codes42Register Unit Range Default Descriptionmodem does not time out, and continues toattempt to deliver dat

4 AT Commands, S-Registers, and Result Codes43Register Unit Range Default DescriptionS95 decimal 0–15 0 The bits in this register can be set to over

4 AT Commands, S-Registers, and Result Codes44Result CodesIn command mode your modem can send the following responses, called resultcodes, to your c

4 AT Commands, S-Registers, and Result Codes45Terse Verbose Description61 CONNECT 21600 Connected at 21600 bps62 CONNECT 24000 Connected at 24000 bp

Chapter 1: Introduction1 Introduction1

4 AT Commands, S-Registers, and Result Codes46Terse Verbose Description184 CARRIER 34667 34667 bps data carrier detected (V.90 mode)185 CONNECT 3733

5 Troubleshooting47Chapter 5: Troubleshooting

5 Troubleshooting48IntroductionYour modem was thoroughly tested at the factory before it was shipped. If you areunable to make a successful connection

5 Troubleshooting49The Modem Does Not Respond to Commands4 Make sure the modem is plugged in and turned on. (See “None of the IndicatorsLight.”)4 Make

5 Troubleshooting50To change a port address or IRQ in Windows 3.1x, double-click the Control Panelicon, then the Ports icon. Click on the port you wan

5 Troubleshooting51installation, plug a phone into your modem’s phone wall jack and listen for a dialtone. If you hear a dial tone, your modem might b

5 Troubleshooting524 Check for loose connections between the modem and the computer, the phonejack, and AC power.4 You might have had a poor connectio

5 Troubleshooting53Data Is Being Lost4 If you are using data compression and a high speed serial port, set the serial portbaud rate to four times the

5 Troubleshooting54Fax and Data Software Can’t Run at the Same Time4 Communication devices can be accessed by only one application at a time. UnderDOS

A Regulatory Compliance55Appendixes

1 Introduction2IntroductionCongratulations on your purchase of the MultiModemZDX or theMultiModemZDXV modem. You have acquired one of the finest int

A Regulatory Compliance56Appendix A: Regulatory ComplianceNote: Each regulation may not apply to every version of the MultiModemZDX.FCC Part 15This

A Regulatory Compliance57FCC Part 68 Telecom1. This equipment complies with part 68 of the Federal CommunicationsCommission Rules. On the outside su

A Regulatory Compliance58Fax Branding StatementThe Telephone Consumer Protection Act of 1991 makes it unlawful for any person touse a computer or ot

A Regulatory Compliance59International Modem RestrictionsSome dialing and answering defaults and restrictions may vary for internationalmodems. Chan

A Regulatory Compliance60Use of pulse dialing, when this equipment is connected to the same line as otherequipment, may give rise to ‘bell tinkle’ o

B Technical Specifications61Appendix B: Technical SpecificationsThe MultiModemZDX modem meets the following specifications:Trade Name MultiModemZDX™M

B Technical Specifications62Data Modulation FSK at 300 bps PSK at 1200 bps QAM at 2400, 4800, and 9600 bps (non-trellis); QAM with trellis-coded mod

B Technical Specifications63Frequency Stability ±0.01%Receiver Sensitivity -43 dBm under worst-case conditionsAGC Dynamic Range 43 dBInterface RS-232

C Loopback Tests64Appendix C: Loopback TestsIntroductionEach time you turn on your modem, it performs an automatic self-test to ensureproper operati

C Loopback Tests65Test Procedure1. Connect the modem to your computer. Using your communication program, setthe desired baud rate and go into termin

1 Introduction3• Supports automatic fallback to slower speeds in noisy line conditions, and fallforward to faster speeds as conditions improve.• Sup

C Loopback Tests66Test Procedure1. Arrange to have &T4 set on the remote test modem. This command enables theremote modem to respond to an &

C Loopback Tests67Test Procedure1. Open your communications software and go into terminal mode. Type AT andpress ENTER; you should get an OK message

D Warranty, Service, and Technical Support68Appendix D: Warranty, Service, andTechnical SupportLimited WarrantyMulti-Tech Systems, Inc. (MTS) warran

D Warranty, Service, and Technical Support69ServiceNorth American ProductsIn the event that service is required, products may be shipped, freight pr

D Warranty, Service, and Technical Support70Replacement PartsSupplyNet, Inc. can supply you with replacement power supplies, cables, andconnectors f

E Upgrading the Modem71Appendix E: Upgrading the ModemIntroductionYour modem is controlled by semi-permanent software, called firmware, which isstor

E Upgrading the Modem72Step 2: Identify the Current Firmware VersionIdentify the current version of the firmware at the Multi-Tech Web site. If your

E Upgrading the Modem734. Type AT&F and press ENTER to clear your stored parameters and reset yourmodem to factory default.5. Close the terminal

74F Installing a Modem in a Linux PCAppendix F: Installing a Modem in LinuxIntroductionThis appendix explains how to install a modem on a PC operatin

75F Installing a Modem in a Linux PCUsing the modem to call the InternetLinux allows different graphic user interfaces (GUI). In the following steps,

1 Introduction4Communications Program FeaturesIncluded on the CD with your modem is a communications program. Afterinstalling this program, you can:

IndexIndex76

Index77Aabort timer 39analog loopback test 64–65Answer command 22Asynchronous CommunicationsMode command 28AT commands#CID 37$SB 38%C 31%E 31%

Index78Flash Wizard 73Flash Wizard upgrade utility 72flow control 53Flow Control Selection command28front panel 15Ggarbage characters 53Guard Ton

Index79Single Line Connect Messagecommand 33software, communication 18solving problems 48–54sound card 9sound card connection 9South African Noti

Chapter 2: Installation 52 Installation