Multitech MT5600ZDX User's Guide

TMTMMT5600ZDXData/Fax ModemMT5600ZDXVVoice/Data/Fax ModemUser Guide

2 Installation6IntroductionThis chapter shows you step-by-step how to set up your Multi-Tech modem, test it,and make your first calls.What You Will

2 Installation7Connecting the Modem to Your SystemConnections for the MT5600ZDXTurn off your computer. Placing the modem in a convenient location, c

2 Installation83. (Optional) Connect the Modem to the PhoneFor voice-only calls, plug a phone into the modem’s PHONE jack.4. Connect the Modem to th

2 Installation9Connections for the MT5600ZDXVPWR RS232 PHONE LINEFigure 2–2. MT5600ZDXV Connections1. Follow All of the Connection Directions for

2 Installation10Installing the Modem DriverIf you use Windows 98/Me/NT/2000/Xp, you must install the modem driver asdescribed here. If you use anoth

2 Installation11Removing an Old Modem DriverWhen your new modem replaces another modem, the old modem driver remainsin Windows, and the old modem dr

2 Installation12Installing Your Data Communications SoftwareData communications software is designed to send and receive messages. Multi-Tech includ

2 Installation13Sending a FaxWith your data communications software, you can use your modem to send andreceive faxes directly from your computer. T

2 Installation145656K Mode (56,000–28,000 bps)Lights whenever the modem is set for or connects using either the K56flex orthe V.90 protocol. The act

3 Advanced Options15 Chapter 3: Advanced Options

User GuideModel MT5600ZDX / MT5600ZDXVPN S0000134 Revision EThis publication may not be reproduced, in whole or in part, without prior expressed writt

3 Advanced Options16IntroductionLike any modem, your Multi-Tech modem operates only under the control of acommunications program, such as the commun

3 Advanced Options175. Select the port the modem is connected to (normally COM1 or COM2).6. Select your serial port speed. This can be labeled “maxi

4 AT Commands18Chapter 4: AT Commands

4 AT Commands19IntroductionAT commands and Fax commands for the MT5600ZDX/ZDXV are published in aseparate Reference Guide included on the MT5600ZDX/ZD

5 Troubleshooting20Chapter 5: Troubleshooting

5 Troubleshooting21IntroductionYour modem was thoroughly tested at the factory before it was shipped. If you areunable to make a successful connection

5 Troubleshooting22The Modem Does Not Respond to Commands Make sure the modem is plugged in and turned on. (See “None of the IndicatorsLight.”)

5 Troubleshooting23To change a port address or IRQ in Windows 3.1x, double-click the Control Panelicon, then the Ports icon. Click on the port you wan

5 Troubleshooting24installation, plug a phone into your modem’s phone wall jack and listen for a dialtone. If you hear a dial tone, your modem might b

5 Troubleshooting25 Check for loose connections between the modem and the computer, the phonejack, and AC power. You might have had a poor c

ContentsChapter 1: Introduction ... 2Product Descri

5 Troubleshooting26Data Is Being Lost If you are using data compression and a high speed serial port, set the serial portbaud rate to four times

5 Troubleshooting27Fax and Data Software Can’t Run at the Same Time Communication devices can be accessed by only one application at a time. Unde

A Regulatory Compliance28Appendixes

A Regulatory Compliance29Appendix A: Regulatory ComplianceNote: Each regulation may not apply to every version of the MultiModemZDX.FCC Part 15This

A Regulatory Compliance30FCC Part 68 Telecom1. This equipment complies with part 68 of the Federal CommunicationsCommission Rules. On the outside su

A Regulatory Compliance31Fax Branding StatementThe Telephone Consumer Protection Act of 1991 makes it unlawful for any person touse a computer or ot

A Regulatory Compliance32International Modem RestrictionsSome dialing and answering defaults and restrictions may vary for internationalmodems. Chan

A Regulatory Compliance33Use of pulse dialing, when this equipment is connected to the same line as otherequipment, may give rise to ‘bell tinkle’ o

B Technical Specifications34Appendix B: Technical SpecificationsThe MultiModemZDX modem meets the following specifications:Trade Name MultiModemZDX™M

B Technical Specifications35Data Modulation FSK at 300 bps PSK at 1200 bps QAM at 2400, 4800, and 9600 bps (non-trellis); QAM with trellis-coded mod

Fax Branding Statement ... 31Canadian Limitations Notice ...

B Technical Specifications36Transmission Level -11 dBm or -12 dBm (dial-up; -11 or -12 determined bycountry )Frequency Stability ±0.01%Receiver Sensi

C Loopback Tests37Appendix C: Loopback TestsIntroductionEach time you turn on your modem, it performs an automatic self-test to ensureproper operati

C Loopback Tests38Test Procedure1. Connect the modem to your computer. Using your communication program, setthe desired baud rate and go into termin

C Loopback Tests39Test Procedure1. Arrange to have &T4 set on the remote test modem. This command enables theremote modem to respond to an &

C Loopback Tests40Test Procedure1. Open your communications software and go into terminal mode. Type AT andpress ENTER; you should get an OK message

D Warranty, Service, and Technical Support41Appendix D: Warranty, Service, andTechnical SupportWarrantyMulti-Tech Systems, Inc. (MTS) warrants that

D Warranty, Service, and Technical Support42Repairs for damages caused by lightning storms, water, power surges, incorrect in-stallation, physical a

D Warranty, Service, and Technical Support43Replacement PartsSupplyNet, Inc. can supply you with replacement power supplies, cables, andconnectors f

E Upgrading the Modem44Appendix E: Upgrading the ModemIntroductionYour modem is controlled by semi-permanent software, called firmware, which isstor

E Upgrading the Modem45Step 2: Identify the Current Firmware VersionIdentify the current version of the firmware at the Multi-Tech Web site. If your

Chapter 1: Introduction1 Introduction1

E Upgrading the Modem464. Type AT&F and press ENTER to clear your stored parameters and reset yourmodem to factory default.5. Close the terminal

47F Installing a Modem in a Linux PCAppendix F: Installing a Modem in LinuxIntroductionThis appendix explains how to install a modem on a PC operatin

48F Installing a Modem in a Linux PCUsing the modem to call the InternetLinux allows different graphic user interfaces (GUI). In the following steps,

Index49Index

Index50Aabort timer 37analog loopback test 62–63Answer command 20Asynchronous CommunicationsMode command 26AT commands#CID 35$SB 36%%%AT 30%C

Index51Flash Wizard upgrade utility 70flow control 51Flow Control Selection command26front panel 13Ggarbage characters 51Guard Tone Control comman

Index52specifications, technical 59–61speedmaximum 39serial port 17, 36Store Current Configurationcommand 28Store Telephone Number command29surge

1 Introduction2IntroductionCongratulations on your purchase of the MultiModemZDX or theMultiModemZDXV modem. You have acquired one of the finest int

1 Introduction3• Supports telephone answering machine (TAM) including voice mail control,record/playback, and call screening with the included commu

1 Introduction4• Four vinyl gripper feet for the bottom of the modem• Brochure with warranty registration cardIf any of these items are missing, ple

Chapter 2: Installation 52 Installation