Multitech MVPGK1 User's Guide download pdf (Page 42)

MultiVOIP Gatekeeper User Guide 43

Chapter 7 - Service, Warranty, & Technical Support

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical

abuse, or Out of Warranty Repair Costs

Refer to Multi-Tech System's Web site at http://www.multitech.com for information about out of

warranty repair costs.

Service

If your tech support specialist decides that service is required, your Gatekeeper can be sent (freight

prepaid) to our factory. Return shipping charges will be paid by Multi-Tech Systems.

Include the following with your Gatekeeper:

 a description of the problem

 return billing and return shipping addresses

 contact name and phone number

 check or purchase order number for payment if the Gatekeeper is out of warranty (Check with

your technical support specialist for the standard repair charge for your Gatekeeper)

 if possible, note the name of the technical support specialist with whom you spoke

If you need to inquire about the status of the returned product, be prepared to provide the serial

number of the product sent.

Send your Gatekeeper to this address:

MULTI-TECH SYSTEMS, INC.

2205 WOODALE DRIVE

MOUNDS VIEW, MINNESOTA 55112

ATTN: SERVICE OR REPAIRS

You should also check with the supplier of your Gatekeeper on the availability of local service and/or

loaner units in your part of the country.

Ordering Accessories

SupplyNet, Inc. supplies replacement transformers, cables and connectors for select Multi-Tech

products. You can place an order with SupplyNet via mail, phone, fax or the Internet at:

Mail: SupplyNet, Inc.

614 Corporate Way

Valley Cottage, NY 10989

Phone: 800 826-0279

Fax: 914 267-2420

Internet: http://www.thesupplynet.com

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Multitech MVPGK1 User's Guide Page 42