Multitech MVPGK1 User's Guide download pdf (Page 39)

MultiVOIP Gatekeeper User Guide 39

Chapter 6 - Troubleshooting

Offending Address Missing: This message is used in connection with the I/O CHANNEL CHECK and

RAM PARITY ERROR messages when the segment that has caused the problem cannot be isolated.

Reboot Error: When this error occurs, you must reboot. Press any key and the system will reboot.

System Halted: Indicates that the present boot attempt has been aborted and the system must be re-

booted. Press and hold down the CTRL and ALT keys and press DEL.

Calling Technical Support

For immediate help in finding and fixing Gatekeeper

problems, record the error condition and call Multi-

Tech's Technical Support department (800-972-2439).

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MultiVOIP Gatekeeper 1
Model MVPGK1 1
Hardware User Guide 1
User Guide 2
Contents 3
6 Troubleshooting 35 4
Appendices 45 4
1 Introduction/Description 5
System Overview 6
Technical Specifications 7
SBC (Single Board Computer) 8
Display: 9
NIC Board (EN10100 PCI Card) 10
Chapter 1 - System Overview 11
2 Installation and Setup 13
Rack Mounting 15
Cable Connections 15
NIC Cabling 16
SBC Board Cabling 16
Powering Up 17
3 Single Board Computer 19
Introduction 20
Component Locations 21
4 PCI NIC Board 23
About PCI Bus 25
Features 25
LED Indicators 26
5 Hardware Removal/ 27
Replacement 27
Card Cage Removal/Replacement 29
GateKeeper 30
Board Removal and Replacement 31
Removing NIC Board 32
6 Troubleshooting 35
Hardware Troubleshooting 36
Chapter 6 - Troubleshooting 37
Diagnostic Tests 38
Calling Technical Support 39
7 Service, Warranty, and 40
Technical Support 40
Limited Warranty 41
Ordering Accessories 42
Tech Support 43
About the Internet 43
Appendices 44
Pin Identification 45
6-Pin Circular Jack 46
SBC Onboard Connectors 48
Printer Port Connector 49
COM 2 Port Connector 50
Hard Disk Connector 50
COM2 Connector 51
External Keyboard Connector 51
Reset Connector 51
Floppy Disk Drive Connector 51
Hard drive Connector 52
Hard drive LED Connector 53
Power Connector 53
Expansion Slots 54
ISA Bus Pin Assignments 55
How to Set Jumpers 56
Jumper Settings 57
JP4 : CPU Clock Selection + 58
Table B-4. DMA Channels Map 61
Table B-5. Memory Map 61
Table B-6. I/O Map 61
Green PC Function 62
Power Saving Block Diagram 63
CPU Doze Mode 63
System Standby Mode 63
System Suspend Mode 63
Award BIOS Setup 64
Entering Setup 65
SBC Configuration 66
VGA Driver Utilities 67
The BIOS Features Setup Menu 69
Virus Warning 70
Quick Power On Self Test 70
Boot Sequence 70
Boot Up Floppy Seek 70
Boot Up NumLock Status 71
Boot Up System Speed 71
Gate A20 Option 71
Typematic Rate Setting 71
Typematic Rate (Chars/Sec) 71
Chipset Features Setup 72
DRAM Settings 73
Cache Features 73
PCI and IDE Configuration 73
Power Management Setup 74
Doze Mode 75
Standby Mode 75
PCI IRQ Activated by 76
PCI IDE IRQ Map to 76
Onboard PCI SCSI Chip 76
Load BIOS Defaults 76
Load Setup Defaults 76
Integrated Peripherals 77
Password Setting 77
IDE HDD Auto Detection 78
HDD Low Level Format 79
Save & Exit Setup 80
Canadian Limitations Notice 82
Power Supply Unit 84
Communication Module 84
Carrier Card Expansion Card 84
SITS/82/005S/D 85
Compliance with BS6328 Part 1 85
S0000122, Rev B 87

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Multitech MVPGK1 User's Guide Page 39

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