Multitech MT5634ZBAV User's Guide

Model MT5634ZBAModel MT5634ZBAVData/Fax ModemData/Fax/Voice ModemUser Guide

User Guidex

User Guide90Calling ProceduresUse the following procedures to call a modem that has callback securityenabled.Note: Autoanswer must be enabled on the c

6 Callback Security917. Type the same password that you used to initiate the call. You havethree attempts to enter the password or be disconnected.8

User Guide92callback modem is unable to establish a connection, it tries again,up to the number of attempts specified by the #CBAn command.6. After th

6 Callback Security935. After the delay specified by the #CBDn command, the callback mo-dem calls the extension that you entered after the + charact

User Guide94Callback Security CommandsThe following AT commands are used with callback security. Most canbe entered only after the setup password has

6 Callback Security95Command: #CBFR Callback Failed Attempts ResetValues: n/aDefault: n/aDescription: Resets the number of failed callback passworda

User Guide96Command: #CBPnCallback ParityValues: n = 0, 1, or 2Default: 0Description: Sets parity for the callback security messages.The parity of the

6 Callback Security97#CBS0 Disables callback security. With this command,the modem connects as if it did not have callbacksecurity. This command can

User Guide98Command: #SxEnter Setup PasswordValues:x= password (1–8 characters, case sensitive)Default: MTSMODEMDescription: Enters the password used

6 Callback Security99only after the setup password has been enteredand callback security is enabled.Options: + Enables the caller to enter a new cal

1Introduction

User Guide100

7SolvingProblems

User Guide102

7 Solving Problems103IntroductionYour modem was thoroughly tested at the factory before it was shipped.If you are unable to make a successful connec

User Guide104If the power supply is plugged into a power strip, make sure thepower strip is plugged in and its power switch is on.Make sure the power

7 Solving Problems105Try resetting your modem by turning it off and on. If you are usingDOS or Windows 3.1 communications software, make sure the in

User Guide106To look for address or IRQ conflicts if you use Windows 3.1x, selectFile | Run in Program Manager, type MSD, and press ENTER. Thenselect

7 Solving Problems107The Modem Dials But Cannot ConnectThere can be several reasons the ZBA fails to make a connection. Pos-sibilities include• lack

User Guide108If the modem reports BUSY, the other number might be busy, inwhich case you should try again later, or it might indicate that youhave fai

7 Solving Problems109The Modem Disconnects While OnlineIf you have Call Waiting on the same phone line as your modem, itcan interrupt your connectio

User Guide2

User Guide110The Modem Cannot Connect When AnsweringAutoanswer might be disabled. Turn on autoanswer in your data-comm program or send the command ATS

7 Solving Problems111Data Is Being LostIf you are using data compression and a high speed serial port, setthe serial port baud rate to four times th

User Guide112connecting at a slower speed or disabling error correction. (With noerror correction, however, line noise can cause garbage characters.)T

Appendixes

User Guide114

A Regulatory Compliance115Appendix A: Regulatory ComplianceFCC Regulations for Telephone LineInterconnection1. This equipment complies with Part 68

User Guide1165. The telephone company may make changes in its facilities, equip-ment, operations, or procedures that could affect the operation ofthe

A Regulatory Compliance117Canadian Limitations NoticeNotice: The Industry Canada label identifies certificated equipment.This certification means th

User Guide118may consist of any combination of devices subject only to the require-ment that the sum of the ringer equivalence numbers of all the devi

A Regulatory Compliance119Compliance with BABT RequirementsApproved for connection to telecommunications system specified in theinstructions for use

1 Introduction3IntroductionWelcome to the world of data communications. You have acquired oneof the finest intelligent data and fax modems available

User Guide120European Low Voltage DirectiveWhen correctly installed, the modem will present no hazard to the user.When correctly installed, the modem

A Regulatory Compliance121Australian Modem Warning NoticeModems connected to the Australian telecommunications network musthave a valid AUSTEL permi

User Guide122Warning: Failure to set the modem, and any communications softwareused with the modem, to the values shown above will result in the mo-de

A Regulatory Compliance123New Zealand Telecom Warning NoticeUse of pulse dialing, when this equipment is connected to the same lineas other equipmen

User Guide124

B Technical Specifications125Appendix B: Technical SpecificationsYour MultiModemZBA or MultiModemZBAV fax modem meets the fol-lowing specifications:T

User Guide126Error CorrectionITU-T V.42 (LAP-M or MNP 3–4)Data CompressionITU-T V.42bis (4:1 throughput), MNP 5 (2:1throughput)Speed ConversionSerial

B Technical Specifications127Fax ModulationV.21 CH2 FSK at 300 bps (half duplex)V.27ter DPSK at 4800 and 2400 bpsV.29 QAM at 9600 and 7200 bpsV.17TCM

User Guide128Carrier FrequenciesTransmit originate: 1270 Hz mark Bell 103/1131070 Hz space (0–300 bps)Receive originate: 2225 Hz mark2025 Hz spaceTr

B Technical Specifications129CablesOne 14-foot RJ-11 phone cable (USA); coun-try-specific cord for UK and International mod-els; external power trans

User Guide4card tones. They also have DTR dialing, Caller ID, remote configura-tion, callback security, two-wire leased-line, and 11-bit capabilities,

User Guide130

C Loopback Tests131Appendix C: Loopback TestsIntroductionEach time you turn on your modem, it performs an automatic self-testto ensure proper operat

User Guide132Local Analog Loopback Test (V.54 Loop 3)In this test, data from your computer or terminal is sent to your mo-dem’s transmitter, converted

C Loopback Tests133displayed on your monitor. The TD and RD LEDs should flash whena character is entered.5. To exit the test, type the escape sequen

User Guide134Test procedure1. Arrange to have &T6 set on the remote test modem.2. Open your communications software and go into terminal mode.Type

C Loopback Tests135Local Digital Loopback Test (V.54 Loop 2)The local digital loopback test is identical to the remote digital loopbacktest with one

User Guide1365. Have someone enter data from the remote keyboard. For this test,typing multiple uppercase U characters is a good way to send analterna

D Warranty, Service, and Technical Support137Appendix D: Warranty, Service, andTechnical SupportLimited WarrantyMulti-Tech Systems, Inc. (MTS) warra

User Guide138ServiceIf you are outside the USA, your local distributor of Multi-Tech productsusually offers the quickest and most economical repair op

D Warranty, Service, and Technical Support139Online Warranty RegistrationIf you have access to the World Wide Web, you can register your Multi-Tech

1 Introduction5Related ManualsThe following manuals are available on request.82039200Voice +V Commands Developer's Kit82076200MT56XX Fax Class

User Guide140To Download a FileIf you know the file name1. From the Main Menu, type F to access the Files Menu, then type D.2. Enter the name of the f

D Warranty, Service, and Technical Support1415. Enter D. You will see a list of the files you have marked. Enter E ifyou would like to edit the list

User Guide142About CompuServeIn addition to the BBS, Multi-Tech provides support through Com-puServe’s Modem Vendor Forum (GO MODEMVEN) under GO MULTI

E Upgrade Procedures143Appendix E: Upgrade ProceduresIntroductionYour modem is controlled by semi-permanent software, called firmware,that is stored

User Guide144Step 1: Identify the Modem FirmwareYou must know the model number and firmware version of your Multi-Tech modem to know whether you shoul

E Upgrade Procedures1454. If the Current Revision number matches the firmware version num-ber found in “Step 1: Identify the Modem Firmware,” your m

User Guide1467. Type the number of the modem firmware area for your country andpress ENTER.8. Type L and press ENTER to list the files in the selected

E Upgrade Procedures1472. Type the number of the upgrade file for your modem and pressENTER.3. Type D and press ENTER to list the file to be downloa

User Guide1481. Run your favorite terminal program. If you are using Windows 95 orWindows NT, you can use HyperTerminal. If you are using Windows3.11,

E Upgrade Procedures149FLASHWIN1. Copy FLASHWIN.ZIP and the downloaded .HEX file to a temporarydirectory.2. Unzip FLASHWIN.ZIP.3. Run FLASHWIN by do

User Guide6

User Guide1508. Close the program.Step 7: Restore Your ParametersYour modem is now updated. You can now open your terminal programto reprogram your mo

Index

User Guide152

Index153Symbols11-bit mode ... 6556K operationdigital loss when used with PBX ...

User Guide154B ... 49C ... 49D ...

Index155Callback Security Reset command ... 68, 96Caller ID ... 4, 20, 110, 112Canadian regulations .

User Guide156Enable Synchronous Buffered Modecommand ... 66ENTER key ... 48Enter Setup Passwor

Index157Load Factory Settings command ... 20, 57local analog loopback test ... 132Local Callback Inactiv

User Guide158Repeat command ... 49required equipment ... 9, 36resetting the modem ... 20, 55, 57Result Code Fo

Index159maximum ... 72, 73speed conversion (data buffer) 58, 61SPKR jack ... 40standby mode de

2Quick Start

User Guide160uninstalling a modem ... 19Windows NT ... 18–19installing the modem ... 18uninstalling a m

User Guide8

2 Quick Start9IntroductionWe know you are eager to get your Multi-Tech fax modem up and run-ning, so we’ll skip the features for now, and show you s

NOTE: This equipment has been tested and found to comply with the limitsfor a Class B digital device, pursuant to Part 15 of the FCC Rules. Theselimit

User Guide10For connecting to the sound card, an optional male-to-male ste-reo patch cord with 1/8-inch mini plugs (MT5634ZBAV only)If you are new to

2 Quick Start11Step 1: Assemble the ModemThe only assembly required is to mount the feet on the bottom of themodem. Simply peel the four self-adhesi

User Guide12Step 2: Change the Internal JumpersSkip this step unless• you have an MT5634ZBAV and intend to add a monophonic exter-nal speaker. (This s

2 Quick Start13J8 Speaker ModeClosed: stereo (default)Open: monoJ10 Dial-Up/Leased LineJ11 Originate/AnswerDial-up (default)Leased lineAnswer (defau

User Guide14Changing the Speaker JumperThe speaker jumper (J8) is next to the external speaker jack (seeFigure 2-2).• To use the MT5634ZBAV modem with

2 Quick Start15Step 3: Connect the Modem to Your SystemPlacing the modem in a convenient location, connect it to your com-puter’s serial port, to th

User Guide16RS232 ConnectionPlug one end of the serial cable into the RS232 connector on the mo-dem, and the other end into a serial port connector on

2 Quick Start17Speaker Connection (MT5634ZBAV only)For speakerphone or voicemail applications, use a 1/8-inch-plug male-to-male stereo patch cord to

User Guide18Step 4: Install the Modem in WindowsIf you are using Windows 95 or Windows NT 4.0, you must install themodem in the operating system. (If

2 Quick Start197. Windows 95 only: In the Install from Disk dialog box, select thedrive the installation disk is in and click OK.8. A list of modems

Model MT5634ZBAModel MT5634ZBAVData/Fax ModemData/Fax/Voice ModemUser Guide

User Guide20Step 5: Install and Configure Your SoftwareYou must have communications software installed in your computer touse your Multi-Tech modem. I

2 Quick Start21Note: To change the modem’s default configuration, type new com-mands in the software’s terminal window, adding the &W commandto

User Guide227. If the software has an autobaud selection, make sure it is disabled.Autobaud applies only to older modems, and can cause problems ifena

2 Quick Start23Step 6: Call the Multi-Tech BBSTest the modem’s data functions by calling the Multi-Tech bulletin boardsystem (BBS) and downloading R

User Guide2410. Press ENTER until the main menu appears. From the main menuyou have access to two areas: the Files Menu and News. For helpwith menu co

2 Quick Start25Modem Commands: Select MultiTech. If you must dial 9 to get anoutside line, type ATDT9, in the Dial prefix box (include the comma).3.

User Guide26Step 7: Send a FaxTo test your modem’s fax capabilities, send the completed registrationfile that you downloaded in “Step 5: Call the Mult

2 Quick Start2710. Click Add file. In the Open a file to attach dialog box, select theregistration file and click Open. The registration file is add

User Guide28Step 8: Test the MT5634ZBAV Voice CircuitsThere are several tests that you can perform to verify the voice circuitsof the MT5634ZBAV. Try

2 Quick Start295. In the HyperTerminal terminal window, type AT&&S and press EN-TER. This command causes input from the microphone to beloop

ivOwner’s ManualModels MT5634ZBA and MT5634ZBAVP/N 88301900 Revision A (3/2/98)Copyright ©1998, by Multi-Tech Systems, Inc.All rights reserved. This p

User Guide30ReferencesThe World Wide Web is an excellent source of information about mo-dems in general and modem installation, configuration, and tro

3Features

User Guide32

3 Features33What Can You Do with Your Modem?Your Multi-Tech MultiModem is the gateway to the exciting world oftelecommunications.You can use it to a

User Guide34Features• Compliance with major ITU-T, TIA, and EIA international standardsto ensure compatibility with other modems.• DTMF tone detection

3 Features35• Compatible with the standard AT command set used by most com-munication programs.• Supports the ITU-T V.80 standard for H.324 video co

User Guide36Required EquipmentIn addition to the contents of your modem package, you need the fol-lowing equipment.ComputerYour modem can be connected

3 Features37Telephone LineYou must have a telephone line with jack (connector) that accepts thecable that comes with the modem. If you do not have a

User Guide38ConnectionsTo use your modem, you must connect it to your computer (“RS232”), to atelephone line (“LINE”), and to a power source (“PWR”).

3 Features39Connecting to the Telephone Line (“LINE”)Plug one end of the cable provided with the modem into the telephonejack in your home or office

ContentsvChapter 1: IntroductionIntroduction ...3Product

User Guide40phone should have a 1/8-inch stereo plug and should not be amplified.Do not use a microphone with a mono jackNote: To avoid feedback, plac

3 Features41does not happen, check that the power switch is on, the power supplyis solidly connected, and the AC outlet is live.Surge Protectors and

User Guide42Front PanelFigure 3-3. Front panelThe MT5634ZBA has ten LED indicators on the front panel that indicatestatus, configuration, and activity

3 Features43Note: Although the modem can connect at lower than V.32bisspeeds, no speed indicator lights during the connection.OHOff-Hook. The OH LED

User Guide44

4AT Commands,S-Registers &Result Codes

User Guide46

4 AT Commands, S-Registers, and Result Codes47AT CommandsAT commands are used to control the operation of your modem. Theyare so called because each

User Guide48You must press ENTER to send the command to the modem. Any timethe modem receives a command, it sends a response known as a resultcode. Th

4 AT Commands, S-Registers, and Result Codes49Command: A/ Repeat Last CommandValues: n/aDescription: Repeat the last command string. Do not precedet

User GuideviVoice Mail Test ... 28Loopback Test ...

User Guide50Dial string modifiers:L Redial last number. (Must be placed immedi-ately after ATD.)P Pulse-dial following numbers in command.T Tone-dial

4 AT Commands, S-Registers, and Result Codes51Command: EnEcho Command Mode CharactersValues:n = 0 or 1Default: 1Description: E0 Do not echo keyboard

User Guide52I9 Display the country code (e.g., NA Ver. 1).I11 Display diagnostic information for the last modemconnection, such as DSP and firmware ve

4 AT Commands, S-Registers, and Result Codes53Command: OnReturn Online to Data ModeValues: 0, 1, 3Default: NoneDescription: O0 Exit online command m

User Guide54Command: Sr? Read Register ValueValues:r = S-register numberDefault: NoneDescription: Read value of register Sr and display it in 3-digitd

4 AT Commands, S-Registers, and Result Codes55X1 Extended result codes (e.g., CONNECT 46000V42bis); does not look for dial tone or busy sig-nal.X2 E

User Guide56Command: &BnV.32 Auto RetrainValues:n = 1Default: 1Description: &B0 Disable V.32 auto retrain. (Not supported.)&B1 Enable V.32

4 AT Commands, S-Registers, and Result Codes57Command: &FnLoad Factory SettingsValues:n = 0Default: NoneDescription: &F0 Load factory settin

User Guide58Command: &QnAsynchronous Communications ModeValues:n = 0, 5, 6, 8, or 9Default: 5Description: &Q0 Asynchronous with data buffering

4 AT Commands, S-Registers, and Result Codes59Command: &V Display Current SettingsValues: n/aDescription: Displays the active modem settings, in

ContentsviiChanging the Setup Password ... 80Changing the Remote Escape Character ...

User Guide60Command: &Zy=xStore Dialing CommandValues:y = 0–3 (callback security disabled) or 0–29(callback security enabled)x = Dialing commandDe

4 AT Commands, S-Registers, and Result Codes61Command: \GnModem Port Flow ControlValues:n = 0Default: 0Description: \G0 Returns an OK for backward c

User Guide62Data mode. The modem receives the break fromthe remote modem:\K0 Clear data buffers and send break to the com-puter.\K1 Same as \K0.\K2 Se

4 AT Commands, S-Registers, and Result Codes63\N4 V.42 reliable mode.If the modem cannot make aV.42 connection, it disconnects.\N5 V.42, MNP, or non

User Guide64Command: \XnXON/XOFF Pass-ThroughValues:n = 0 or 1Defaults: 0Description: \X0 Modem responds to and discards XON/XOFFcharacters.\X1 Modem

4 AT Commands, S-Registers, and Result Codes65Command: %DCnAT Command ControlValues:n = 0 or 1Default: 0Description: %DC0 The modem responds to AT c

User Guide66Command: +ES=nEnable Synchronous Buffered ModeValues:n = 6Default: NoneDescription: Allows an H.324 video application direct accessto the

4 AT Commands, S-Registers, and Result Codes67Command: #CBFR Callback Failed Attempts ResetValues: n/aDefault: n/aDescription: Resets the number of

User Guide68Command: #CBRy Callback Security ResetValues:y = 0–29Default: NoneDescription: Clears the password and phone number in the ymemory locatio

4 AT Commands, S-Registers, and Result Codes69Command: +++AT<CR> Escape SequenceValues: n/aDescription: Puts the modem in command mode (and

User GuideviiiEuropean Low Voltage Directive ...120EMC and Safety Compliance ...

User Guide70S-RegistersCertain modem values, or parameters, are stored in memory locationscalled S-registers. Use the S command to read or to alter th

4 AT Commands, S-Registers, and Result Codes71S7seconds 1–255* 50* Sets the time the modemwaits for a carrier signalbefore aborting a call. Alsosets

User Guide72S36decimal 0–7 7 Specifies the action to take inthe event of a negotiationfailure when error control isselected. (See S48.)S37decimal 0–19

4 AT Commands, S-Registers, and Result Codes73S38decimal 0–14 1 Sets the maximum 56K“downstream” speed at whichthe modem attempts toconnect. The def

User Guide74S48decimal 7 or 128 7 Enables (7) or disables (128)LAPM negotiation. The fol-lowing table lists the S36 andS48 configuration settings forc

4 AT Commands, S-Registers, and Result Codes75Result CodesIn command mode your modem can send responses called result codesto your computer. Result

User Guide7673 * CONNECT 38000Connected at 38000 bps, 56K rate74 * CONNECT 40000Connected at 40000 bps, 56K rate75 * CONNECT 42000Connected at 42000 b

5RemoteConfiguration

User Guide78

5 Remote Configuration79IntroductionRemote configuration is a network management tool that allows you toconfigure modems anywhere in your network fr

ContentsixStep 2: Identify the Current Firmware Version ...144Multi-Tech Web Site ...

User Guide80SetupMulti-Tech modems are shipped with a default setup password(MTSMODEM). Because anyone who has an owner’s manual knows thedefault setu

5 Remote Configuration81Changing the Remote Escape CharacterTo increase security, you can change a remote modem’s remote config-uration escape chara

User Guide82

6CallbackSecurity

User Guide84

6 Callback Security85IntroductionThis chapter describes how to use callback security with your modem.Callback security protects your network from un

User Guide86To Change the Setup Password1. Open a data communications program such as HyperTerminal.2. In the terminal window, type AT#SMTSMODEM (or A

6 Callback Security87• To turn off callback security, type AT#CBS0 and press ENTER.Callers no longer need a password to connect to the modem, themod

User Guide882. In the terminal window, type AT#Sxxxxxxxx, where xxxxxxxx isyour password, and press ENTER. The modem responds with OK ifthe setup pass

6 Callback Security89string, and press ENTER. The phone number must be preceded byDT, for tone dialing, or DP, for pulse dialing. The dialing string