Multitech MultiVOIP 800 MVP800 User's Guide

Voice/Fax Over IP NetworksModels MVP400 and MVP800User Guide

10MultiVOIP 400/800 User Guidetone or wink), 2-wire or 4-wire connection, and if the wink option is the signaling option, the wink timerdelay in milli

100MultiVOIP 400/800 User GuideExchange Area: A geographical area with a single uniform set of charges (tariffs), approved by a regulatory group, fo

101GlossaryGGatekeeper: An H.323 entity that provides address translation, control access, and sometimes bandwidth management to the LAN for H.323endp

102MultiVOIP 400/800 User GuideISDN (Integrated Services Digital Network): An International telecommunications standard for transmitting voice, vid

103GlossaryMManagement Information Base (MIB): A database of network management information used by the Common Management InformationProtocol (CMIP)

104MultiVOIP 400/800 User GuideOutage: The measure of the time during which a circuit is not available for use due to service interrupt. Outage is

105GlossaryQQuality of Service (QoS): Guarantees network bandwidth and availability for applications.Quantizing: The process of analog-to-digital con

106MultiVOIP 400/800 User GuideSignaling: The process of establishing, maintaining, accounting for, and terminating a connection between two endpoint

107GlossaryTerminal: 1) The screen and keyboard device used in a mainframe environment for interactive data entry. Terminals have no "box",

108MultiVOIP 400/800 User Guide

109IndexIndexAAbout the Internet... 84Accessories, ordering... 84Adding phon

11Chapter 1 - Introduction and Descriptionoption. You can not mix the Proprietary PhoneBook with the Gatekeeper. If you choose theGatekeeper option,

110MultiVOIP 400/800 User GuideInternetMulti-Tech's Web site ... 84Internet protocol (IP) ...

111IndexStatistics, viewingIP ... 65SNMP ...

12MultiVOIP 400/800 User GuideNow, lets change the typical application to not have the Gatekeeper control the call session. Whenyou elect to use the

13Chapter 1 - Introduction and DescriptionFront Panel DescriptionThe front panel contains three groups of LEDs that provide the status of the Ethernet

14MultiVOIP 400/800 User GuideBack Panel DescriptionThe cable connections for the MultiVOIP are made at the back panel. Connectors include Power,Comma

15Chapter 1 - Introduction and DescriptionSpecifications• One 1 Meg by 32 byte at 70 nanosecond SIMM is 4 Mb DRAMCaution: SIMM speed and size cannot b

16MultiVOIP 400/800 User Guide

Chapter 2 - Installation

18MultiVOIP 400/800 User GuideInstalling Your MultiVOIPThe basic steps of installing your MultiVOIP 400/800 network involve unpacking the units, conne

19Chapter 2 - InstallationUnpacking Your MultiVOIPRemove all items from the box.www.multitech.comVoice/Fax over IP NetworksFigure 2-1. UnpackingSafety

User GuideS0000008 Revision AMultiVOIP400 (Model MVP400) andMultiVOIP 800 (Model MVP 800)This publication may not be reproduced, in whole or in part,

20MultiVOIP 400/800 User GuideCabling Procedure Cabling involves connecting the master MultiVOIP to your LAN and telephone equipment.1. If you are con

21Chapter 2 - InstallationE&M Jumper Block Positioning ProcedureA jumper block exists for each voice/fax channel. The jumper block is to the righ

22MultiVOIP 400/800 User Guide

Chapter 3 - Software Loading and Configuration

24MultiVOIP 400/800 User GuideInstalling Your MultiVOIP SoftwareThe following installation procedures do not provide every screen or option in the pro

25Chapter 3 - Software Loading and Configuration4. The MultiVOIP 800 Setup welcome screen is displayed.Press Enter or click Next > to continue.5. T

26MultiVOIP 400/800 User Guide7. The Copying program files ... screen is displayed followed by the MultiVOIP 800 Setup dialogbox. This dialog box enab

27Chapter 3 - Software Loading and ConfigurationConfiguring Your MultiVOIP 400/800The following steps provide instructions for configuring your MultiV

28MultiVOIP 400/800 User Guide14. The Interface group defaults to FXS (Loop Start). Select the interface option that correspondsto the interface type

29Chapter 3 - Software Loading and Configuration16. The Voice/Fax tab displays the parameters for the voice gain, DTMF (Dual Tone Multi-Frequency) gai

iiiContentsChapter 1 - Introduction and DescriptionIntroduction ...

30MultiVOIP 400/800 User Guide20. You can enable the voice/fax advanced features by clicking (checking) the silence compression,echo cancellation, or

31Chapter 3 - Software Loading and ConfigurationCall Duration defines the maximum length of time (in seconds) that a call remains connectedbefore the

32MultiVOIP 400/800 User GuideRegistering with a Gatekeeper Phone DirectoryThis section describes what a Gatekeeper is and how to register H.323 endpo

33Chapter 3 - Software Loading and Configurationb. If the Gatekeeper does not allow remote registration, you must contact the Gatekeeperadministrator

34MultiVOIP 400/800 User GuideBuilding a Proprietary Phonebook Directory27. To build your proprietary MultiVOIP 400/800 Phone Directory (i.e., in an H

35Chapter 3 - Software Loading and Configuration30. The Description field is optional, but can be useful in associating the channel to the extension.

36MultiVOIP 400/800 User Guide33. To configure Channel 2 on the Master MultiVOIP 400/800, click Add (+) and the Add/Edit PhoneEntry dialog box is disp

37Chapter 3 - Software Loading and Configuration38. At this point it is time to add all other phone numbers (slave units and stand-alone units) to the

38MultiVOIP 400/800 User Guide43. To add Channel 2 of the Slave MultiVOIP 400/800, click Add (+) and the Add/Edit Phone Entrydialog box is displayed a

39Chapter 3 - Software Loading and Configuration48. To configure a stand-alone endpoint (e.g., a PC with Netmeeting software), click Add (+) and theAd

ivApplications Setup ...

40MultiVOIP 400/800 User Guide54. The Checking MultiVOIP 800 dialog box is displayed.55. Once the setup program receives a response from the MultiVOIP

41Chapter 3 - Software Loading and ConfigurationConfiguring Your Slave MultiVOIP 400/800sIf the Proprietary Phonebook option on the Phone Directory Da

42MultiVOIP 400/800 User Guide4. In the Port Address group, enter the IP Address and IP Mask. In the Gateway Address group,enter the gateway IP addres

43Chapter 3 - Software Loading and ConfigurationIf FXO is selected, the Dialing Options Regeneration, Flash Hook Timer, and Ring Countgroups are enabl

44MultiVOIP 400/800 User GuideYou can also set up the DTMF gain (or output level in decibels - dB) for the higher and lowerfrequency groups of the DTM

45Chapter 3 - Software Loading and ConfigurationThe Billing/Misc tab displays the parameters for auto call, automatic disconnection, billingoptions an

46MultiVOIP 400/800 User GuideNote: After configuring a given channel, you can copy that channel’s configuration to the otherchannel by clicking the C

47Chapter 3 - Software Loading and Configuration19. Enter the IP address (204.022.122.118) of the New York Office MultiVOIP 400/800 in the MasterIP Ad

48MultiVOIP 400/800 User GuideDeploying the VOIP NetworkWith the Proprietary Protocol option enabled on the Phone Directory Database dialog box, theVO

49Chapter 3 - Software Loading and ConfigurationRemote Site AdministratorThe following steps are for MultiVOIP 400/800 H.323 endpoints. For non-MultiV

Chapter 1 - Introduction and Description

50MultiVOIP 400/800 User GuideIf your H.323 endpoint is not a MultiVOIP 400/800 (e.g., a PC with Netmeeting software), theSystems Administrator for yo

Chapter 4 - MultiVOIP 400/800 Software

52MultiVOIP 400/800 User GuideIntroductionThis chapter describes various features of the MultiVOIP 400/800 software that enable you to change(update)

53Chapter 4 - MultiVOIP SoftwareMultiVOIP 400/800 ConfigurationThe MultiVOIP 800 Setup menu consists of 10 buttons, an Events window in the middle of

54MultiVOIP 400/800 User GuideChanging Channel ParametersThe channel parameters include the interface type and its options, voice and fax settings, bi

55Chapter 4 - MultiVOIP SoftwareE&M InterfaceThe E&M Interface is used to connect PBX E&M trunks. You will need to select between Dial To

56MultiVOIP 400/800 User GuideVoice/FaxThe Voice/Fax tab controls voice and DTMF gain, voice coder, fax settings, and advanced options.The Voice Gain

57Chapter 4 - MultiVOIP SoftwareBilling/MiscThis tab controls the parameters for auto call, automatic disconnection, billing options, and dynamicjitte

58MultiVOIP 400/800 User GuideThe Optimization Factor determines how quickly the length of the Dynamic Jitter Buffer is changedbased on actual jitter

59Chapter 4 - MultiVOIP SoftwareChanging the Phone Directory DatabaseThe Phone Directory Database dialog box displays all the phone numbers in your Mu

6MultiVOIP 400/800 User GuideIntroductionWelcome to Multi-Tech's new voice/fax gateway, the MultiVOIP, models MVP400 and MVP800(Hereafter referre

60MultiVOIP 400/800 User GuideIn the Station Information group, the phone number does not have to be a conventional phonenumber; for example, it does

61Chapter 4 - MultiVOIP SoftwareWith Gatekeeper EnabledEnabling the Gatekeeper option on the Phone Directory Database dialog box means that theGatekee

62MultiVOIP 400/800 User GuideChanging IP ParametersThe IP Setup dialog box establishes the IP addressing for the local Ethernet LAN and defines theIn

63Chapter 4 - MultiVOIP SoftwareViewing Call ProgressThe Call Progress dialog box is a read-only screen that displays the status of a call in progress

64MultiVOIP 400/800 User GuideApplications SetupClicking the Others button on the Setup menu displays the Applications Setup dialog box. Thisdialog bo

65Chapter 4 - MultiVOIP SoftwareViewing StatisticsThe Statistics dialog box enables you to view statistics for major events of the MultiVOIP 400/800op

66MultiVOIP 400/800 User GuideFor the most part, these statistics are informational, and their use as a troubleshooting tool will becontingent on the

67Chapter 4 - MultiVOIP SoftwareViewing LogsThe Log Entries dialog box displays a chronological history of all calls into and out of this unit. Thisdi

68MultiVOIP 400/800 User GuideViewing Channel TotalsThe Channel Totals dialog box displays Outgoing and Incoming calls with their Attempted andComplet

69Chapter 4 - MultiVOIP SoftwareUpgrade ProceduresWhenever you upgrade your version of the MultiVOIP 400/800 software, you must first install the news

7Chapter 1 - Introduction and DescriptionPreview of this GuideThis guide describes the MultiVOIP and tells you how to install and configure the unit.

70MultiVOIP 400/800 User GuideDownload Coders If you have obtained a new coders file, do the following:Win3.1 users - In the Program Manager, double-c

71Chapter 4 - MultiVOIP SoftwareDownload H.323 Stack If you have obtained a new H.323 stack, do the following:Win3.1 users - In the Program Manager, d

72MultiVOIP 400/800 User Guide

Chapter 5 - Remote Configuration and Management

74MultiVOIP 400/800 User GuideIntroductionThis chapter provides procedures for viewing or changing the configuration of a remote unit. Twomethods are

75Chapter 5 - Remote Configuration and ManagementVerify that the Communication Type is set for COM Port and the Select Port field is set for theCOM po

76MultiVOIP 400/800 User GuideLAN-Based The LAN-based remote configuration requires a Windows Sockets compliant TCP/IP stack. TCP/IPprotocol software

77Chapter 5 - Remote Configuration and Management6. The MultiVOIP 800 Setup dialog box is displayed. This is the dialog box of the remote MultiVOIP400

78MultiVOIP 400/800 User GuideRemote ManagementThis section describes typical client applications that can be used to configure the MultiVOIP 400/800r

79Chapter 5 - Remote Configuration and ManagementVoice over IP ConfigurationSelecting Option 1 displays the Main menu, which allows further configurat

8MultiVOIP 400/800 User GuideTypical ApplicationBefore Voice Over IP (VOIP), i.e., voice over the Internet, a corporate office had a data connection t

80MultiVOIP 400/800 User GuideWEB ManagementThe MultiVOIP 400/800 can be accessed, via a standard Web browser, from anywhere on theconnected Internet.

Chapter 6 - Warranty, Service and Tech Support

82MultiVOIP 400/800 User GuideIntroductionThis chapter starts out with statements about your MultiVOIP 400/800 2-year warranty. The nextsection, Tech

83Chapter 6 - Warranty, Service and Tech SupportAddendum for International ProductsDistributors should contact Amex, Inc., for information about the r

84MultiVOIP 400/800 User GuideOrdering AccessoriesSupplyNet, Inc. supplies replacement transformers, cables and connectors for select Multi-Techproduc

Appendixes

86MultiVOIP 400/800 User GuideAppendix A - TCP/IP DescriptionTCP/IP (Transmission Control Protocol/Internet Protocol) is a protocol suite and related

87Appendix A - TCP/IP Descriptioncircuit establishment and termination. UDP’s primary function is to add a port number to the IPaddress to provide a s

88MultiVOIP 400/800 User GuideInternet Protocol (IP)IP is the Internet standard protocol that tracks Internetwork node addresses, routes outgoingmessa

89Appendix B - Cabling DiagramsAppendix B - Cabling DiagramsCommand Port Cable13 12 11 10 9 8 7 6 5 4

9Chapter 1 - Introduction and Descriptionsales office. The corporate caller could then dial any telephone number from the sales office PSTNand this w

90MultiVOIP 400/800 User GuideRemote Configuration CablePIN NO.1234567820222512345678202225ToDCEDevice(CommunicationDevicei.e. Modem)FRAME GROUNDTRAN

91Appendix C - Regulatory InformationAppendix C - Regulatory InformationClass A StatementFCC Part 15NOTE: This equipment has been tested and found to

92MultiVOIP 400/800 User GuideFCC Part 68 Telecom1. This equipment complies with Part 68 of the Federal Communications Commission (FCC) rules.On the o

93Appendix C - Regulatory InformationCanadian Limitations NoticeRinger Equivalence NumberNotice: The ringer equivalence number (REN) assigned to each

94MultiVOIP 400/800 User Guide

Glossary

96MultiVOIP 400/800 User GuideAAccess: The T1 line element made up of two pairs of wire that the phone company brings to the customer premises. The

97GlossaryBell Operating Companies (BOC): The family of corporations created during the divestiture of AT&T. BOCs are independent companieswhich s

98MultiVOIP 400/800 User GuideCircuit-switched Network: A technology used by the PSTN that allocates a pair of conductors for the exclusive use of on

99GlossaryDevice driver: Software that controls how a computer communicates with a device, such as a printer or mouse.Digital Cross-connect System (D